Barracuda X (2022) dongle not detecting in any device

Hello everyone,
i’m having an issue with my barracuda x 2022, i pressed the on/off button for a little longer than usual without knowing and it will make a factory reset, and now i cannot connect it to my rig again, the dongle is not being detected by any computer, i bought them one month ago and they were working perfectly until this happened, can you help me with this please?

i've tried different ports, different PCs, directly to the usb c port, via the usb a to c adapter included, and nothing, uninstalled razer software, downloaded the pairing soft, and still nothing. never unplugged the usb c dongle before.

Bluetooth works fine, but i want the 2.4hz connection like before.

Thanks in advance