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Question

serial number invild

  • May 27, 2025
  • 1 reply
  • 14 views

Hello Razer Support,

I recently purchased a Razer headset and tried to register the product on your website in order to activate the 7.1 Surround Sound feature.

Unfortunately, I received the following error when entering the serial number:
"UNRECOGNIZED SERIAL NUMBER – Please double-check similar characters such as 'I' and '1', 'O' and '0'."

Here are my product details:
- Serial Number: RZ04-02950100-R381 (as written on the product)
- Unique ID: NAC2428D11607843
- Country: Iran
- Purchase Date: May 23, 2025

I have double-checked the serial number carefully, tried different variations, and I am still unable to proceed.

Please advise on how to register the product and obtain the 7.1 Surround Sound activation code.

Thank you for your support.

Best regards,  
Soroush Hajian

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1 Reply

Razer.sushi.boi

Hi there, ​@bizShadowx830!

 

It seems like you have purchased a counterfeit device. I’ll double-check it just to be sure. What specific Razer headset you have? Let me know via PM so I can check for options and for proper documentation.

 

*Thread locked to curb conversation to PM.


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