Hello Razer Support,
I recently purchased a Razer headset and tried to register the product on your website in order to activate the 7.1 Surround Sound feature.
Unfortunately, I received the following error when entering the serial number:
"UNRECOGNIZED SERIAL NUMBER – Please double-check similar characters such as 'I' and '1', 'O' and '0'."
Here are my product details:
- Serial Number: RZ04-02950100-R381 (as written on the product)
- Unique ID: NAC2428D11607843
- Country: Iran
- Purchase Date: May 23, 2025
I have double-checked the serial number carefully, tried different variations, and I am still unable to proceed.
Please advise on how to register the product and obtain the 7.1 Surround Sound activation code.
Thank you for your support.
Best regards,
Soroush Hajian