Unable to register product: S/N and P/No do not match | Razer Insider
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Unable to register product: S/N and P/No do not match

  • March 2, 2021
  • 1 reply
  • 4 views
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My Viper Ultimate has arrived today but I am unable to register as the numbers apparently do not match. I have checked multiple times and I have definitely entered the numbers correctly. Does anyone know how to fix this? Thanks.
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • March 2, 2021
    Please send me the serial number of the mouse and a screenshot of the error message. I can use that to check what's causing the issue. By the way, where did you get the device from? *Thread locked to curb the conversation to PMs.
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