Hi,
I recently bought a Kraken V4, and I’m already experiencing issues on day one.
When using the headset wirelessly via the USB-C dongle, everything works fine. Windows recognizes two audio devices in the sound settings: the Game channel and the Voice channel.
However, when I plug in the charging cable that comes with the headset, two additional audio devices appear in Windows sound settings, bringing the total to four (two from the dongle and two from the charging cable).
The issue is that as soon as I connect the charging cable, the headset automatically switches to the wired USB audio devices and prioritizes them over the dongle devices. Even if I try to manually switching back to the dongle, it won’t work because there is no sound—the wired connection has priority over the dongle.
The dongle devices in Windows sound setting will only produce sound when I disconnect the charging cable.
This is very frustrating.
Is there a fix for this?
