2015 Razer Blade Stealth Touchpad Issue | Razer Insider
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2015 Razer Blade Stealth Touchpad Issue

T
Hello, I'm currently experiencing an issue with my Razer's touchpad. It does not respond at all. I've reinstalled Windows, tried a Linux Live CD, and a Windows PE disk. On Windows I have an item in the device manager called, I2C HID Device, it's getting a Code 10 with the following error: This device cannot start. (Code 10) A request for the HID descriptor failed. and under events: Device ACPI\\15320205\\4&29b3f76b&0 had a problem starting. Driver Name: hidi2c.inf Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da} Service: hidi2c Lower Filters: Upper Filters: mshidkmdf Problem: 0xA Problem Status: 0xC000009E I attempted to update the BIOS however the BIOS update for the 6500U machine says it's incompatible with my device despite having the 6500U. Really at a loss here and I'm unsure how to proceed. Does anyone have any ideas or suggestions I can try? Thanks!
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6 Replies

R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • April 7, 2019
Hi there @The_Archmage! Can you give me the product number of your Blade? I'd like to check on our end.
T
Razer.RedPanda
Hi there @The_Archmage! Can you give me the product number of your Blade? I'd like to check on our end.
Product No. :RZ09-01682E24 Thank you for looking into the issue.
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • April 8, 2019
Thanks for the reply. Have you tried reinstalling the touchpad drivers using the one found in this link? If you haven't, please do and let me know how it goes.
T
Razer.RedPanda
Thanks for the reply. Have you tried reinstalling the touchpad drivers using the one found in this link? If you haven't, please do and let me know how it goes.
Alright I tried reinstalling them. No dice, touchpad still isn't responding. I2C HID Device still has an examination point on it. Thank you,
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • April 10, 2019
Thanks for the update. Please send over the serial number of your Blade over to me through PM. Please make sure to include the link to this thread as well. Let's continue there.
T
Haven't heard back from RedPanda. Does anyone else have any ideas of things I can try? Thanks.
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