RMA stucked in transit for 10 days
Hi Razer
I sent a ticket for my razer viper v2 pro in the beginning of September because the dongle wasn’t working, after days of troubleshooting and I got a dongle replacement, now it has been stuck in transit for 10 days, and I don’t get anymore responses and updates from customers service, also the fedex tracking just shows pending and in transit. The problem has already been a month and still unsolved, can I get some help as I really need my mouse in wireless.
This topic has been closed for comments
- Razer Support
- 2388 replies
NminemThank you for bringing this to our attention. Please PM me your case number so I can raise your concern to the relevant team regarding the delay of the replacement dongle. *Thread locked to curb conversation to PM.
Hi Razer I sent a ticket for my razer viper v2 pro in the beginning of September because the dongle wasn’t working, after days of troubleshooting and I got a dongle replacement, now it has been stuck in transit for 10 days, and I don’t get anymore responses and updates from customers service, also the fedex tracking just shows pending and in transit. The problem has already been a month and still unsolved, can I get some help as I really need my mouse in wireless.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.