RP 2 fingerprint not working | Razer Insider
Skip to main content

RP 2 fingerprint not working


greatOldMossGreenzone013
Hi All, 2 days ago suddenly my fingerprint stopped working on my razer phone 2, I was getting this error "Cannot process fingerprint" and "fingerprint hardware not available" I opened my phone with my alternative security key and tried to delete/add new fingerprints, after few unsuccessful trials I was able to add the fingerprints again. Still, I was getting this error "fingerprint enrollment didn't work" many times before it worked. After that, the fingerprint worked completely fine for a few mins and back to the same issue again! Each time I tried to reset the fingerprint settings, it worked for a while and back to the same issue again. I tried to clean the sensor, hard reboot (8-10 times), scan for malware and viruses and test it in the soft mode, but unfortunately, nothing worked :slightly_sad: Currently, the fingerprint is not working at all, and I'm not able to add the fingerprints again, even if I hard reboot the phone. I'm very desperate and really tired of trying fixing this. Does anyone have any suggestions? *Last system security update was on March 5, 2020, and the Andriod version is 9
Did this topic help you find an answer to your question?
This topic has been closed for comments

2 Replies

greatOldMossGreenzone013
[Update] I got a security update on 5-Jul and the fingerprint option has been disappeared completely from the phone. Still, no one helped from Razer's support.

  • 3 replies
  • September 16, 2020
Also have this problem since yesterday... on Razer Phone 2

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings