Yes, I know these posts have been done, but I have read all of them, none bring me useful information.
Here I will provide all my feedback on it the issue so that developers may hopefully solve it.
Cracking issue:
On certain conditions, the sound in the headset start crackling.
It slows down the game or the audio-related content.
System specification
- Win x64
- 2 others Razers device plugged (Death adder elite, Death Stalker)
- Razer Synapse v3.5.11 installed and running
- Enabling THX Spatial audio is no factor on the issue.
Razer support attempt
I started experiencing crackling day 1 after buying my headset. Contacting directly the support provided nothing since I do not reside on the US soil, they basically asked me to go elsewhere with my questions and feedback...
Investigation:
From my exp, the crackling sound only happened in some specific conditions:
- Running YouTube over a network browser
- Running games having spatialized noise (RS Siege, COD MW, Hitman 2)
- When explosion sound happened (any game)
- Using some specific communication SW: Discord, Mumble, TS
Important note: the crackling not only pause the noise as if sound was lagging but it also
SLOWS DOWN THE GAME: important framerates drops happen all the time, I literally can’t play RS Siege anymore! This is especially visible when I perform the following procedure:
- Start a YouTube video over loud speakers
- Go into windows/sound option and switch “main device” to the THX Spatial synapse
- This either crash the YouTube video (infinite loading) or pause it for at least 5~10 seconds
I am 100% sure it is because of the device/driver because performing the previous procedure on loudspeakers doesn’t do anything (plus I tested it with my previous headset -Steelseries- and none of the following issue happened).
Condition where the cracking doesn’t happen:
- Overwatch
- Divinity O. Sin 2
- Any indie game (without THX or spatialized noise) (Autonaut, Oxygen not inc., Rimworld...)
- Listening to music over network browser
- Specific communication SW: Skype
Solving attempts:
- Rebooting
- Reinstalling
- Removing all folders and previous Synapse installation
- Removing all register folders of Razer and THX
- Unplugging other Razer devices
- Changing USB plug (2.0/3.0)
- Switching between wireless/wired mode
- (Sometime attenuate the issue but very sparsely ?)
Customer unsatisfaction
Now this is a technical issue ok, we all have one with hardware. What I am not happy with is that I have been sold a headset for a “not so cheap” price (around $100) which wasn’t mentioned to be “in beta” or in trial period or something… However, surprise was total when I discovered that the Synapse Software/middleware/driver for this hardware is actually mentioned “beta”… This is NOT OK from a customer point of view.
I am buying your headset, if the driver of the headset is still in beta, it should be mentioned somewhere on the box… When I am spending money on hardware, I am expecting it work fine and without any trouble… I should not discover back home that I would be “beta-testing” your components.