【HELP】The device sound is strange and there is no game sound when recording | Razer Insider
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【HELP】The device sound is strange and there is no game sound when recording

  • September 26, 2020
  • 4 replies
  • 5 views
yukun1007
This is the first Razer product I recently purchased using Blackshark V2. When recording with Nvidia Share (Shadow Play), there is no game sound from THX SPATIAL AUDIO Razer USB Sound plays game sound instead I'm in trouble because I can't record or broadcast I don't know if it's a setting error or a specification Please let me know if anyone knows
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    A
    • azithro
    • 70 replies
    • September 26, 2020
    yukun1007
    There is no game sound from THX SPATIAL AUDIO
    Check: 1-Press windows key and just start typing : "sound mixer options" and change "output" [ you can check your input devices from: "manage input devices " press windows key and type it ] 2-Go to volume mixer, make sure Nvidia Container is 100% volume 3-Open Shadow play "settings" - open "Audio" pick your desire input and click on "create a single track" 4-Go to "device manager" make sure "Nvidia virtual audio device" is Enabled.
    Razer.Speedcr0ss
    Hey azithro! Thanks for the troubleshooting steps. Hello yukun1007! Was everything covered? Feel free to send me a PM together with your device's serial number should you need additional assistance.
    yukun1007
    • yukun1007
    • Author
    • Insider Mini
    • 1 reply
    • September 28, 2020
    azithro
    Check: 1-Press windows key and just start typing : "sound mixer options" and change "output" [ you can check your input devices from: "manage input devices " press windows key and type it ] 2-Go to volume mixer, make sure Nvidia Container is 100% volume 3-Open Shadow play "settings" - open "Audio" pick your desire input and click on "create a single track" 4-Go to "device manager" make sure "Nvidia virtual audio device" is Enabled.
    I did it according to your procedure Do the screenshots match the steps? If they match, it didn't work in my environment
    3 Attachments
    Razer.Speedcr0ss
    yukun1007
    I did it according to your procedure Do the screenshots match the steps? If they match, it didn't work in my environment
    Thanks for the follow-up. I've replied to your PM. Let's continue from there.
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