Keys on my Razor Cynosa Keyboard | Razer Insider
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Keys on my Razor Cynosa Keyboard

L
Gu Razor support team, I have recently bought a Razor Cynosa Chroma keyboard. It is great but there are a couple of keys that are 'swapped' 1) the '@' & '2' button are swapped with the ' & " buttons 2) The '#' button is also not where it is Please help and advise. Thanks
THE RAZER MUG CHROMA Razer Nommo Chroma 2.0 Speakers Razer Nari Wireless Chroma Headset Razer Base Station Chroma (Mercury Edition) Razer Lancehead Chroma Tournament Edition (Black) Mice Razer Firefly Chroma Mat (Hard) x2 Razer Cynosa Chroma Keyboard Razer Wolverine Ultimate Chroma Gaming Controller Alienware AW3418DW 34" Curved IPS G-Sync Monitor Intel i7 9700K lga1151 CPU MSI RTX 2070 Super Gaming X 8GB MSI Z390 A pro lga1151 Motherboard Adata 2TB sx8200 pro nvme 1tb PCIe m.2 Solid State HD Seagate 4TB HDD Barracuda 7,200 HD Gskill Flare 32GB DDR4 kit (16GB x2) 3200mhz Phantek P360x Tempered Glass Digital RGB Seasonic GX 750w Gold modular PSU Cryorig x3 120mm high airflow 2200rpm Cryorig H7 Lumi CPU cooler
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    7 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • May 9, 2020
    Care to elaborate? Are you referring to the physical keycaps or how they register?
    L
    • Lawteo
    • Author
    • 9 replies
    • May 9, 2020
    Razer.Caziel
    Care to elaborate? Are you referring to the physical keycaps or how they register?
    How they are registered. For 1) example: when i press SHIFT & 2, i am suppose to get @ but i got " instead, so, conversely, i went to press SHIFT & " buttons, i got the @ i was searching for For 2) example, when i press SHIFT & 3, i was expecting to get #, but i got £ instead. And i found my # button when i press the l looking button above the ENTER button The above " are the only funny error / misplacement i found so far. Would appreciate any help / advice etc please. Thank you
    THE RAZER MUG CHROMA Razer Nommo Chroma 2.0 Speakers Razer Nari Wireless Chroma Headset Razer Base Station Chroma (Mercury Edition) Razer Lancehead Chroma Tournament Edition (Black) Mice Razer Firefly Chroma Mat (Hard) x2 Razer Cynosa Chroma Keyboard Razer Wolverine Ultimate Chroma Gaming Controller Alienware AW3418DW 34" Curved IPS G-Sync Monitor Intel i7 9700K lga1151 CPU MSI RTX 2070 Super Gaming X 8GB MSI Z390 A pro lga1151 Motherboard Adata 2TB sx8200 pro nvme 1tb PCIe m.2 Solid State HD Seagate 4TB HDD Barracuda 7,200 HD Gskill Flare 32GB DDR4 kit (16GB x2) 3200mhz Phantek P360x Tempered Glass Digital RGB Seasonic GX 750w Gold modular PSU Cryorig x3 120mm high airflow 2200rpm Cryorig H7 Lumi CPU cooler
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • May 9, 2020
    Please check your keyboard settings and make sure that you have selected US QWERTY as the default layout. If that doesn't help, PM me the serial number so I can look into more model-specific solutions.
    L
    • Lawteo
    • Author
    • 9 replies
    • May 10, 2020
    Haha! Yes. SOLVED!. Thanks, sorry didnt know it wasnt a Razer issue, mine was set to UK Qwerty as default :) Thanks very very much :)
    THE RAZER MUG CHROMA Razer Nommo Chroma 2.0 Speakers Razer Nari Wireless Chroma Headset Razer Base Station Chroma (Mercury Edition) Razer Lancehead Chroma Tournament Edition (Black) Mice Razer Firefly Chroma Mat (Hard) x2 Razer Cynosa Chroma Keyboard Razer Wolverine Ultimate Chroma Gaming Controller Alienware AW3418DW 34" Curved IPS G-Sync Monitor Intel i7 9700K lga1151 CPU MSI RTX 2070 Super Gaming X 8GB MSI Z390 A pro lga1151 Motherboard Adata 2TB sx8200 pro nvme 1tb PCIe m.2 Solid State HD Seagate 4TB HDD Barracuda 7,200 HD Gskill Flare 32GB DDR4 kit (16GB x2) 3200mhz Phantek P360x Tempered Glass Digital RGB Seasonic GX 750w Gold modular PSU Cryorig x3 120mm high airflow 2200rpm Cryorig H7 Lumi CPU cooler
    Razer.Caziel
    1 person likes this
    • Razer.Caziel
      Razer.Caziel
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • May 10, 2020
    Happy to be of any help. :wink_: See you around!
    M
    I need some help with my keyboard too. Whenever I press "W", It types qw. The same with my "A" key, but instead its as. Is there a way to fix this? Edit: Or is my keyboard just broken?
    L
    1 person likes this
    • L
      lilstarchy
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • June 14, 2020
    mindlesslememe
    I need some help with my keyboard too. Whenever I press "W", It types qw. The same with my "A" key, but instead its as. Is there a way to fix this? Edit: Or is my keyboard just broken?
    Do you get similar results with and without Synapse running in the background? What troubleshooting steps have you tried so far? In any case, please PM me the serial number of your keyboard. I'd like to check the warranty status of your keyboard. *Locking this thread to prevent hijacking.
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