Razer Ripsaw Freezing in OBS | Razer Insider
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Razer Ripsaw Freezing in OBS

  • May 17, 2020
  • 6 replies
  • 267 views
G
Hey, I have been having issues with my Razer Ripsaw HDMI for some time. While streaming the gameplay would freeze and I would have to deactivate and then reactivate the source on OBS to sort it out. It happened quite infrequently and was easy enough to sort out as long as I noticed that it had happened. But recently, it has become much worse. Now when it freezes I have to unplug the ripsaw from my laptop, deactivate the source plug the ripsaw back in to my laptop, wait for it to display the game on the TV, and reactivate the source. It happens very frequently and often when I unplug the ripsaw to fix the issue, everything else plugged into OBS via USB crashes and needs unplugging and plugging back in again too. There are also other issues that pop up, largely juddering, the juddering occurs most frequently on the Ripsaw game play but sometimes spreads to face cam and other sources as well. Here are my specs in case they're needed. Ripsaw Serial Number: (*Omitted for security reasons) Laptop Specs: Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60 GHz Installed RAM: 8.00 GB (7.88 GB usable) System Type: 64-bit operating system, x64-based processor
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    G
    • Geozaki
    • Author
    • May 17, 2020
    Here are my OBS logs too, when I tried to add them to my other post I got a message saying I didn't have permission:

    11:47:35.312: CoInitializeEx succeeded: 0x00000001 11:47:35.312: CPU Name: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 11:47:35.312: CPU Speed: 2592MHz 11:47:35.313: Physical Cores: 4, Logical Cores: 8 11:47:35.313: Physical Memory: 8068MB Total, 3392MB Free 11:47:35.313: Windows Version: 10.0 Build 18363 (release: 1909; revision: 836; 64-bit) 11:47:35.313: Running as administrator: false 11:47:35.313: Aero is Enabled (Aero is always on for windows 8 and above) 11:47:35.314: Windows 10 Gaming Features: 11:47:35.314: Game DVR: On 11:47:35.320: Sec. Software Status: 11:47:35.326: Windows Defender Antivirus: enabled (AV) 11:47:35.327: Windows Firewall: enabled (FW) 11:47:35.330: Current Date/Time: 2020-05-17, 11:47:35 11:47:35.330: Browser Hardware Acceleration: true 11:47:35.330: Portable mode: false 11:47:36.977: OBS 25.0.8 (64-bit, windows) 11:47:36.977: --------------------------------- 11:47:36.979: --------------------------------- 11:47:36.979: audio settings reset: 11:47:36.979: samples per sec: 44100 11:47:36.979: speakers: 2 11:47:36.982: --------------------------------- 11:47:36.982: Initializing D3D11... 11:47:36.982: Available Video Adapters: 11:47:37.002: Adapter 0: NVIDIA GeForce GTX 1060 11:47:37.002: Dedicated VRAM: 3132096512 11:47:37.002: Shared VRAM: 4230017024 11:47:37.002: PCI ID: 10de:1c20 11:47:37.003: Driver Version: 26.21.14.4187 11:47:37.003: output 0: pos={0, 0}, size={1920, 1080}, attached=true, refresh=60, name= 11:47:37.003: Adapter 1: Intel(R) HD Graphics 530 11:47:37.003: Dedicated VRAM: 134217728 11:47:37.003: Shared VRAM: 4230017024 11:47:37.003: PCI ID: 8086:191b 11:47:37.004: Driver Version: 24.20.100.6286 11:47:37.022: Loading up D3D11 on adapter NVIDIA GeForce GTX 1060 (0) 11:47:37.809: D3D11 loaded successfully, feature level used: b000 11:47:37.809: DXGI increase maximum frame latency success 11:47:37.809: D3D11 GPU priority setup failed (not admin?) 11:47:38.471: --------------------------------- 11:47:38.471: video settings reset: 11:47:38.471: base resolution: 1920x1080 11:47:38.471: output resolution: 1920x1080 11:47:38.471: downscale filter: Bicubic 11:47:38.471: fps: 60/1 11:47:38.471: format: NV12 11:47:38.471: YUV mode: 601/Partial 11:47:38.472: NV12 texture support enabled 11:47:38.474: Audio monitoring device: 11:47:38.474: name: Default 11:47:38.474: id: default 11:47:38.475: --------------------------------- 11:47:38.489: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded 11:47:38.494: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll' 11:47:38.551: [AMF] Unable to load 'amfrt64.dll', error code 126. 11:47:38.555: [AMF] AMF Test failed due to one or more errors. 11:47:38.555: Failed to initialize module 'enc-amf.dll' 11:47:38.789: [obs-browser]: Version 2.8.6 11:47:38.855: NVENC supported 11:47:39.738: Couldn't find VLC installation, VLC video source disabled 11:47:39.784: A DeckLink iterator could not be created. The DeckLink drivers may not be installed 11:47:39.786: No blackmagic support 11:47:39.819: --------------------------------- 11:47:39.819: Loaded Modules: 11:47:39.819: win-wasapi.dll 11:47:39.819: win-mf.dll 11:47:39.819: win-dshow.dll 11:47:39.819: win-decklink.dll 11:47:39.819: win-capture.dll 11:47:39.819: vlc-video.dll 11:47:39.819: text-freetype2.dll 11:47:39.819: rtmp-services.dll 11:47:39.819: obs-x264.dll 11:47:39.819: obs-vst.dll 11:47:39.819: obs-transitions.dll 11:47:39.819: obs-text.dll 11:47:39.819: obs-qsv11.dll 11:47:39.819: obs-outputs.dll 11:47:39.819: obs-filters.dll 11:47:39.819: obs-ffmpeg.dll 11:47:39.819: obs-browser.dll 11:47:39.819: image-source.dll 11:47:39.819: frontend-tools.dll 11:47:39.819: enc-amf.dll 11:47:39.819: decklink-ouput-ui.dll 11:47:39.819: coreaudio-encoder.dll 11:47:39.819: --------------------------------- 11:47:39.820: ==== Startup complete =============================================== 11:47:39.863: All scene data cleared 11:47:39.863: ------------------------------------------------ 11:47:40.167: WASAPI: Device 'Speakers (Realtek High Definition Audio)' [48000 Hz] initialized 11:47:40.168: [Loaded global audio device]: 'Desktop Audio' 11:47:40.169: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{cbd33056-2e4d-48f4-9d8c-d8cac9dc4f52}' not found. Waiting for device 11:47:40.169: [Loaded global audio device]: 'Mic/Aux' 11:47:40.174: [WASAPISource::TryInitialize]:[Microphone (3- Razer Ripsaw HD)] Failed to activate client context: 88890004 11:47:40.174: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{ef24852c-a30c-4c55-ba38-f8eac82ea98a}' not found. Waiting for device 11:47:40.201: Cam 2: data.GetDevice failed 11:47:40.201: Cam 2: Video configuration failed 11:47:40.244: WASAPI: Device 'Speakers (Realtek High Definition Audio)' [48000 Hz] initialized 11:47:40.246: [WASAPISource::TryInitialize]:[Microphone (Razer Ripsaw HD HDMI )] Failed to activate client context: 88890004 11:47:40.246: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{1a326204-33d7-4865-b5c5-43f76a883d31}' not found. Waiting for device 11:47:40.258: Ripsaw: data.GetDevice failed 11:47:40.258: Ripsaw: Video configuration failed 11:47:41.687: [WASAPISource::TryInitialize]:[Microphone (2- H4)] Failed to activate client context: 88890004 11:47:41.687: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{9b19d46f-3caa-43dd-826a-46b010737544}' not found. Waiting for device 11:47:41.717: --------------------------------- 11:47:41.717: [DShow Device: 'Epoc Cam'] settings updated: 11:47:41.717: video device: EpocCam Camera 11:47:41.717: video path: \\\\?\\root#media#0001#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\\{4ee16166-f358-4f10-8889-93107806b7a7} 11:47:41.717: resolution: 640x480 11:47:41.717: flip: 0 11:47:41.717: fps: 30.00 (interval: 333333) 11:47:41.717: format: NV12 11:47:41.734: warning: deprecated pixel format used, make sure you did set range correctly 11:47:41.768: warning: deprecated pixel format used, make sure you did set range correctly 11:47:41.826: warning: deprecated pixel format used, make sure you did set range correctly 11:47:41.827: warning: Warning: data is not aligned! This can lead to a speed loss 11:47:42.245: [Media Source 'STAY SAFE CORONA']: settings: 11:47:42.245: input: C:/Users/tamag/Desktop/STAY SAFE card.mp4 11:47:42.245: input_format: (null) 11:47:42.245: speed: 100 11:47:42.245: is_looping: no 11:47:42.245: is_hw_decoding: no 11:47:42.245: is_clear_on_media_end: no 11:47:42.245: restart_on_activate: yes 11:47:42.245: close_when_inactive: no 11:47:42.248: Switched to scene 'Console Gameplay' 11:47:42.249: ------------------------------------------------ 11:47:42.249: Loaded scenes: 11:47:42.249: - scene 'Console Gameplay': 11:47:42.249: - source: 'Ripsaw' (dshow_input) 11:47:42.249: - source: 'Epoc Cam' (dshow_input) 11:47:42.249: - source: 'Cam 2' (dshow_input) 11:47:42.249: - source: 'Realm Link' (browser_source) 11:47:42.249: - source: 'Alerts' (browser_source) 11:47:42.249: - source: 'Zoom' (wasapi_input_capture) 11:47:42.249: - source: 'Ripsaw Audio' (wasapi_input_capture) 11:47:42.249: - source: 'Ripsaw Mic' (wasapi_input_capture) 11:47:42.249: - source: 'Countdown' (browser_source) 11:47:42.249: - source: 'Discord' (window_capture) 11:47:42.249: - scene 'PC Gameplay': 11:47:42.249: - source: 'Game' (game_capture) 11:47:42.249: - source: 'Epoc Cam' (dshow_input) 11:47:42.249: - source: 'Alerts' (browser_source) 11:47:42.249: - source: 'Zoom' (wasapi_input_capture) 11:47:42.249: - source: 'Cam 2' (dshow_input) 11:47:42.249: - source: 'Realm Link' (browser_source) 11:47:42.249: - scene 'Vinyl': 11:47:42.249: - source: 'Ripsaw' (dshow_input) 11:47:42.249: - source: 'Epoc Cam' (dshow_input) 11:47:42.249: - source: 'Realm Link' (browser_source) 11:47:42.249: - source: 'Zoom' (wasapi_input_capture) 11:47:42.249: - source: 'Ripsaw Audio' (wasapi_input_capture) 11:47:42.249: - source: 'Alerts' (browser_source) 11:47:42.249: - source: 'Cam 2' (dshow_input) 11:47:42.249: - source: 'Cup' (browser_source) 11:47:42.249: - scene 'Starting Soon': 11:47:42.249: - source: 'Spy' (image_source) 11:47:42.249: - source: 'Countdown' (browser_source) 11:47:42.249: - source: 'SS' (image_source) 11:47:42.249: - source: 'Alerts' (browser_source) 11:47:42.249: - source: 'Itunes' (wasapi_output_capture) 11:47:42.249: - scene 'BRB': 11:47:42.249: - source: 'white' (image_source) 11:47:42.249: - source: 'BRB Spyro Text.jpg' (image_source) 11:47:42.249: - source: 'BRB?' (image_source) 11:47:42.249: - source: 'Alerts' (browser_source) 11:47:42.249: - source: 'Itunes' (wasapi_output_capture) 11:47:42.249: - scene 'Stay Safe': 11:47:42.249: - source: 'STAY SAFE CORONA' (ffmpeg_source) 11:47:42.249: - scene 'VideoChat': 11:47:42.249: - source: 'Alerts' (browser_source) 11:47:42.249: - source: 'Zoom' (wasapi_input_capture) 11:47:42.249: - source: 'Discord' (window_capture) 11:47:42.249: - source: 'Cam 2' (dshow_input) 11:47:42.249: - scene 'Full Webcam': 11:47:42.249: ------------------------------------------------ 11:47:44.513: OAuth::GetToken: Failed to get token from remote: 11:47:47.207: User switched to scene 'Full Webcam' 11:47:49.902: User switched to scene 'Console Gameplay' 12:07:50.628: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds (source: Desktop Audio) 12:07:50.628:

    I did look but couldn't find any solutions in other threads that worked, sorry if I missed one and this is a duplicate. Thanks for your time.
    Razer.Speedcr0ss
    Hey there! Sorry to hear about your Razer Ripsaw's concern. When did the issue start? Have you recently performed a Windows and Razer Synapse update? Have you tried setting the capture card at 60Hz too?
    D
    • deetorz
    • May 26, 2020
    Razer.SpeedCr0ss
    Hey there! Sorry to hear about your Razer Ripsaw's concern. When did the issue start? Have you recently performed a Windows and Razer Synapse update? Have you tried setting the capture card at 60Hz too?
    I tried to make my own post about this but it won't let me. Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.859d193d.1590475875.7d214bb I am having the same problem. Is there any fix? I tried to use slobs and obs
    Razer.Speedcr0ss
    deetorz
    I tried to make my own post about this but it won't let me. Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.859d193d.1590475875.7d214bb I am having the same problem. Is there any fix? I tried to use slobs and obs
    Hi there! Thanks for sharing your concern here. Please send me a PM too. I'll wait for your follow-up.
    G
    • Geozaki
    • Author
    • June 7, 2020
    Razer.SpeedCr0ss
    Hey there! Sorry to hear about your Razer Ripsaw's concern. When did the issue start? Have you recently performed a Windows and Razer Synapse update? Have you tried setting the capture card at 60Hz too?
    Windows and Synapse seem to be completely up to date. I have problems from time to time booting Synapse and have had to reinstall it. It now will boot but only if I boot it Via Razer Central if I try to boot it from its own app icon my computer thinks it's open but the window won't appear and I can't access it at all. I know that this is probably really obvious, but I don't actually know how to change the Ripsaw to 60Hz It used to happen once every few streams but it's been really bad for the past 4-5 Months Thanks for the help and sorry my reply took so long, some major stuff came up IRL and took most of my time.
    Razer.Speedcr0ss
    Geozaki
    Windows and Synapse seem to be completely up to date. I have problems from time to time booting Synapse and have had to reinstall it. It now will boot but only if I boot it Via Razer Central if I try to boot it from its own app icon my computer thinks it's open but the window won't appear and I can't access it at all. I know that this is probably really obvious, but I don't actually know how to change the Ripsaw to 60Hz It used to happen once every few streams but it's been really bad for the past 4-5 Months Thanks for the help and sorry my reply took so long, some major stuff came up IRL and took most of my time.
    Hey there! Thanks for the update. Please follow the steps here and see if it helps. Else, send me a PM. I'll wait for your follow-up. I'll be locking this thread now.
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