Corsair 32 gb x 2 @ 3200 mhz not working on Razer 17 early 2019, how to adjust memory speed? | Razer Insider
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Corsair 32 gb x 2 @ 3200 mhz not working on Razer 17 early 2019, how to adjust memory speed?

R
Hello all thanks for any help I am attempting to install two sticks of Corsair 32 gb DDR4-3200 1.2V Cl.22 in my Razer blade pro 17" early 2019. BIOS recognizes that 64 GB of ram is installed and cites the speed as 3200 mhz. The computer freezes up repeatedly, sometimes I can boot and log in and use it for a little bit but within a few minutes it inevitably freezes up. I assume if I change the RAM speed to 2666 this probably will fix the issue. However I do not see anywhere in the BIOS settings where I can do this. I tested the RAM sticks with windows memory diagnostic and they pass. I'm sure it's a speed issue. Googling the issue it seems there is something called an XMP, xtreme memory profile, which one can activate and change memory settings. Usually this is to make the RAM run faster, but in my case I want it to run slower. I assume it could also be used for that purpose? Most BIOSes I have worked with, have options to set the memory speed available in the BIOS. Im on the american megatrends 1.04 BIOS and do not see any memory related options. I do not see any documentation from Razer that explains how to set the memory speed. XMP is listed as supported on Razer's website (https://support.razer.com/gaming-laptops/razer-blade-pro-17-early-2019/) but I do not see anywhere in the manuals or in any other place I have been able to google, an explanation of how to use this feature through officially supported means. I may be stupid and overlooking something obvious. There are forum posts about how to "unlock hidden" options, involving downloading the BIOS, getting a hex editor, etc., hacking and re-flashing the BIOS, but I am not really comfortable doing that, I doubt I would get it to work properly and I would probably wind up bricking the laptop. I really would prefer a proper out of box manufacturer-supported solution. XMP is listed as a feature of the product on the manufacturer's site so it shouldn't really be a matter of having to hack to unlock the hidden option. :) Anyway it is what it is - any insights? I guess I could try to return the RAM but where I live returning electronic things isnt really a thing unless they are flat out dead on arrival, and I think the RAM is good. Again I may be overlooking something obvious, sorry if that is the case. If anyone has any ideas let me know. Thanks
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    5 Replies

    R
    ok I took the plunge and followed a guide for turning on the overclocking and memory options, fortunately not bricking my laptop in the process. :) i turned on all the memory related options in BIOS but I don't see any way for me to change the memory frequency. there was a setting "Memory frequency" that I turned on in the BIOS tweaker, but it doesnt seem to have had any effect. it also lets me see XMP profiles, but not change them. i can change the clock multiplier from 12 (which yields the 3200 mhz frequency) to 10 (which would yield 2660) and save that setting, but when i save settings and reboot back into bios to check, the number is back to 12 again and the RAM frequency is always reading 3200. anyway im messaging razer support, if i hear something useful from them i will post here. thanks if anyone has any ideas.
    Y
    I don't think any 3200MHz RAM runs properly. I had some in my Late 2019, and it would blue screen. I ended up returning it and getting a 2666MHz 2x16 kit.
    R
    I kind of agree with you. I had a similar experience with my desktop, the 3200 mhz ram I put in the desktop was leading to freezes and blue screens. However I was able to set the RAM in bios to only run at 2667 MHz, and that solved it, it's currently working fine. I'd like to do that with this RAM but even with the BIOS hack that I managed to do without killing my computer, I don't see any way to do that. Maybe Razer will have an answer for me.
    Y
    razerschmazer
    I kind of agree with you. I had a similar experience with my desktop, the 3200 mhz ram I put in the desktop was leading to freezes and blue screens. However I was able to set the RAM in bios to only run at 2667 MHz, and that solved it, it's currently working fine. I'd like to do that with this RAM but even with the BIOS hack that I managed to do without killing my computer, I don't see any way to do that. Maybe Razer will have an answer for me.
    I had the same Corsair kit and it wouldn't work stable no matter what I tried, and that RAM doesn't let you downclock. I would send it back if you can.
    R
    Ok I will ask to return this RAM. Thanks. Any idea what brand/model might work? I would love to have 64 GB ram in my razer.
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