My "Speaker (7.1 Surround Sound)" driver isn't installing with the Surround Sound software | Razer Insider
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My "Speaker (7.1 Surround Sound)" driver isn't installing with the Surround Sound software

  • September 2, 2020
  • 7 replies
  • 18 views
4
The app is activated, I have "Show disabled drivers" enabled, I've looked in the Device Manager and the "AUX" driver is not there. I've reinstalled and restarted my computer. I need to be doing school and I can't mess with this anymore and I need to work haha. I have some experience and I can navigate anywhere on windows. It worked the first time but I had to reinstall it because my music player stopped working afterwards. When I reinstalled it, it didn't work. Thanks, Hayden! Device list (The rest of the drivers aren't what I need) Not there
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    7 Replies

    Razer.Speedcr0ss
    4Hayden11
    The app is activated, I have "Show disabled drivers" enabled, I've looked in the Device Manager and the "AUX" driver is not there. I've reinstalled and restarted my computer. I need to be doing school and I can't mess with this anymore and I need to work haha. I have some experience and I can navigate anywhere on windows. It worked the first time but I had to reinstall it because my music player stopped working afterwards. When I reinstalled it, it didn't work. Thanks, Hayden! Device list (The rest of the drivers aren't what I need) Not there
    Hi there! Thanks for posting your 7.1 Surround Sound-related concern here. I've replied to your PM. I'll wait for your follow-up.
    V
    Razer.SpeedCr0ss
    Hi there! Thanks for posting your 7.1 Surround Sound-related concern here. I've replied to your PM. I'll wait for your follow-up.
    I am having the same exact issue, can you help me out as well, SpeedCr0ss?
    Razer.Speedcr0ss
    venturehomeHoneydew861
    I am having the same exact issue, can you help me out as well, SpeedCr0ss?
    Hi there! Please send me a PM together with the following: a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.) b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver) c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”). d. Synapse logs. Save the files via Google Drive or to any online drive account then paste the link in your message. Let's continue from there.
    F
    • F-Rase16
    • 1 reply
    • November 27, 2020
    I'm having the same issue too, can anyone help me?
    Razer.Speedcr0ss
    F-Rase16
    I'm having the same issue too, can anyone help me?
    Hey there! Thanks for posting your 7.1 Surround Sound concern here. Please follow the steps above and send me a PM. Let's continue from there.
    K
    • kvnsgn
    • 3 replies
    • December 6, 2020
    Hi. Im also having the same problem. Im new to this and unfortunately do not know how to PM directly.
    Razer.Speedcr0ss
    kvnsgn
    Hi. Im also having the same problem. Im new to this and unfortunately do not know how to PM directly.
    Please send me a PM with the following I've posted above as the team needs to investigate the logs from the affected users. Click the word "PM" from my previous posts so you can initiate a private message.
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