Trying to reinstall; Can't access logs or profile | Razer Insider
Skip to main content

Trying to reinstall; Can't access logs or profile

  • September 23, 2020
  • 2 replies
  • 10 views
P
So some type of malware hijacked the update method for Razer Synapse. After cleaning it out, however, now Windows Installer bugs me every so often trying to update it and I can't access Razer Synapse whatsoever. "picture of "Entry Point Not Found"

 The instructions for collecting logs doesn't work because the "Razer Log Collector" link sends me to some random shopping page, and I can't export my profile because I can't access the program. I'm at a loss as to what to do here.
    This topic has been closed for replies.

    2 Replies

    xCryptik
    Vanguard
    Forum|alt.badge.img
    • xCryptik
    • Vanguard
    • September 23, 2020
    PixiePowdersmartbyte962
    So some type of malware hijacked the update method for Razer Synapse. After cleaning it out, however, now Windows Installer bugs me every so often trying to update it and I can't access Razer Synapse whatsoever. "picture of "Entry Point Not Found"

     The instructions for collecting logs doesn't work because the "Razer Log Collector" link sends me to some random shopping page, and I can't export my profile because I can't access the program. I'm at a loss as to what to do here.
    Hi PixiePowdersmartbyte962, I'm sorry for that non-working URL of the Razer Log Collector. This is the correct link for Razer Log Collector http://rzr.to/C2Qbo
    Razer Gold Support via Live Chat https://gold.razer.com/us/en/help OR Razer Gold Submit Ticket https://gold.razer.com/my/en/help/ticket-submit
      Razer.Speedcr0ss
      PixiePowdersmartbyte962
      So some type of malware hijacked the update method for Razer Synapse. After cleaning it out, however, now Windows Installer bugs me every so often trying to update it and I can't access Razer Synapse whatsoever. "picture of "Entry Point Not Found"

       The instructions for collecting logs doesn't work because the "Razer Log Collector" link sends me to some random shopping page, and I can't export my profile because I can't access the program. I'm at a loss as to what to do here.
      Hey xCryptik. Thanks for the help. Hi PixiePowdersmartbyte962! Was everything covered? Have you contacted our Support Team? Feel free to send me a PM should you need additional assistance.
      CookiesCookie settingsAccessibility statement