Installed new NVMe SSD and now synapse showing wrong laptop model | Razer Insider
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Installed new NVMe SSD and now synapse showing wrong laptop model

  • November 27, 2020
  • 1 reply
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Hi all, I installed a new NVMe SSD (Samsung 970 Evo Plus) in my Blade 15 Mercury White. I didn't reimage the drive as I wanted a fresh install of win 10 Pro. All is working well and I have updated drivers etc using windows updates but Synapse is showing my Blade model as a different device (Blade 15 Advanced - and the pic of the laptop has changed). In addition, when trying to install any Razer-specific downloads for my device (e.g. BIOS update) from the support site, it fails and I am getting a message saying "This firmware tool is for use with Blade and compatible systems only. The application will now close". Are Blade device tag/ids only stored on the factory SSD? So you are stuck if you don't have the original image?
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    1 Reply

    Razer.Speedcr0ss
    Hey there! Thanks for posting your laptop's concern here. And yes, you can re-image the original solid-state drive's operating system, or I can submit a case to our Support Team, so they send you a recovery stick. Feel free to send me a PM. I'll be locking this thread now.
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