'items serial number does not match product number' on viper ultimate | Razer Insider
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'items serial number does not match product number' on viper ultimate

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Both charging dock nor mouse s/n's or product numbers are working, just comes up with 'items serial number does not match product number' error. Triple checked, registered several products before with no problems. Hoping for an easy solution. Cheers!

Do you think this is a larger issue for new mouse products from Razer?

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    2 Replies

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    • Ma1974
    • 6 replies
    • December 3, 2020
    solution is that o looks like O looks like 0 - and same goes for 1 i l I and so on ... god luck!
    kiss all kittens from me! :heart_eyes_cat:
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    1 person likes this
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      snowwwy
    Razer.Speedcr0ss
    snowwwy
    Both charging dock nor mouse s/n's or product numbers are working, just comes up with 'items serial number does not match product number' error. Triple checked, registered several products before with no problems. Hoping for an easy solution. Cheers!
    Hey there! Thanks for posting your product registration concern here. Please send me a PM together with your Razer Viper Ultimate's serial number so I can verify its details. I'll be locking this thread now.
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    1 person likes this
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      snowwwy
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