7.1 Surround Sound program wont load properly | Razer Insider
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7.1 Surround Sound program wont load properly

  • December 9, 2020
  • 5 replies
  • 54 views
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So I just got a Razer BlackShark v2 X. I scratched off the activation code to get the item registered on my account and downloaded the 7.1 Surround Sound program. It prompted me to log in and I did, but than nothing pops up. I go to the bottom right of the task bar to check the program, it says it is on, but when I click on it nothing happens but a small window above it to directs to me a website that is my account. I have uninstalled and reinstalled the program multiple times now with nothing changing. I ended up registering the product to my account manually... but the program still does not work. I am rather at a lost. I have ran it in admin mode and it still wont let me use it, I tried to run it in compatibility mode and it still wont work. My pc is a 64-bit system, so that shouldn't be an issue.
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    5 Replies

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    • Shad0m
    • Author
    • December 9, 2020
    In the debug I get this error over and over again. [1209/124735.207:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
    Razer.Speedcr0ss
    Hi there! Thanks for posting the 7.1 Surround Sound's behavior here. Were you able to check if your firewall or anti-virus is blocking the software? Are you using your personal computer and connected to your home network?
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    • Shad0m
    • Author
    • December 10, 2020
    I am using a personal computer and connected to my home network. I am using Norton, but nothing popped up that would allude to my firewall blocking anything or if the anti-virus is blocking something. After checking my firewall, it says that Razer AppEngine is allowed.
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    • Shad0m
    • Author
    • December 10, 2020
    Razer.SpeedCr0ss
    Hi there! Thanks for posting the 7.1 Surround Sound's behavior here. Were you able to check if your firewall or anti-virus is blocking the software? Are you using your personal computer and connected to your home network?
    I just uninstalled it, restarted my PC, disabled my firewall, and reinstalled the program to see if that would help. But I am getting the same result as before. I get this strand of errors in the Debug file. [1209/201024.125:ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: The pipe has been ended. (0x6D) [1209/201025.215:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) [1209/201025.261:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) [1209/201025.282:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) [1209/201025.361:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) [1209/201026.392:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) [1209/201036.761:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) [1209/201040.166:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) [1209/201110.276:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2) [1209/201125.204:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
    Razer.Speedcr0ss
    Thanks for the follow-up. Please perform the steps below and see if it helps: Disable IPV6: 1. On the start screen, type Control Panel. 2. Press Enter. 3. Select Network and Internet. 4. Select, Setup a new connection or network 5. Select Next. 6. On the left side of the Network and Sharing Center, select Change Adapter Settings. 7. Right-click your network connection. 8. Select Properties. 9. Scroll to Internet Protocol version 6. 10. Un-check the Internet Protocol Version 6 (TCP/iPv6) box. 11. Select OK to save your changes for the selected network adapter. Disable Firewall: 1. Open Control Panel. 2. Select System and Security. 3. Choose Window's Firewall. 4. Select Turn Windows Firewall on or off on the left side of the screen. 5. Select the bubble next to Turn off Windows Firewall (not recommended). 6. Select OK to save your changes. Disable Anti-Virus: 1.This varies to the Anti-Virus you are using. 2. On the Start menu, type in "cmd" and run the command prompt as administrator. 3. On the command prompt window, type "powercfg -lastwake". Run System File Checker (SFC), follow these steps: Note: Disabling the firewall and anti-virus is part of the issue isolation. Once tested, please re-enable these security features immediately. Should the issue persists, send me your computer's Synapse 3.0 logs. Save the file via Google Drive or to any online drive, then paste the link in your PM. Let's continue from there. I'll be locking this thread now.
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