Blade advanced 2018 keyboard lights up but is not working
Hi people!
As the title suggest I got the keyboard lighting up but the keys are not working.
It is not recognized in razer synapse and it is not working even when I turn on the pc and try to access the bios.
I already tried to update the driver but nothing changed.
In device manager when I hit "show hidden" and right click on the blade keyboard it says:
Currently, this hardware device is not connected to the computer (error 45)
To fix this problem, reconnect this hardware device to the computer.
I then opened the backcase and removed the battery to check if everything was in place, and it was.
I really have no idea how I can fix this, any help would be very much appreciated
This topic has been closed for comments
- I am the Lightbringer
- 4792 replies
You can try to revert to a restore point where everything is working, assuming you had that setup. That said, there is a good chance that either the cable or the keyboard itself is defective. Please send me the serial number of the laptop so I can help you get this sorted out.
*Locking the thread to curb the conversation to PMs.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.