New Razer Book 13, having issues with synapse
So first off i want to say that i love this laptop, the build quality is absolutely insane and puts my XPS devices to shame.The display is gorgeous and the battery life/performance are a huge leap over my 6 core xps 13. I am only having one issue and i've done everything i can do to fix it to no avail, its driving me insane. I have no interest in the per key rgb lighting so i figured i had no use for anything synapse had to offer (im still new to razer in general). Then i discovered the High performance mode located under the "system" menu at the top of synapse app. I realized this might help me out in certain situations, playing games on the road etc. and controlling the fan speed would be a big help as well. First time i used synapse it let me in to whatever control i wanted to change including that specific high performance mode with fan control. I turned it off and came back to it a few hours later after setting up windows the way i liked. Suddenly now when i click on "System" at the top after launching synapse it will sit on the screen for changing the performance mode for about 3 seconds and then bam the app just disappears. I tried over and over with the same results. Finally i decided to uninstall synapse completely and re-install to see if i could get anywhere with it that way.. I followed razers instructions explicitly and got to the same point with the same result. I know this laptop is extremely new so i didnt think i would find any answers online about this and after looking for a little while it seems i was right. If anyone could give me any tips on how to get this working it would be greatly appreciated. Thanks guys.
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Not sure if this will help, it sounds like synapse bug which I found recently. Somehow when I use 3rd party apps called afterburner, and try to access synapse, it shows for seconds then closed. I use that software for over clocking my external gpu inside Razer core, though synapse doesn’t take huge FPS impact in my use case so i let default to run. However recently I could access the synapse system while using afterburner, most probably recent synapse update fixed it (noticed there was auto update). So probably check third party apps that runs with or wait for update. I think you can also report bug in order to push an update, since it’s still new model maybe it’ll also help them to address the issue.
I will definitely report to them and hopefully it helps. If an update could possibly fix this down the road that would be great. Not a huge deal either way. I honestly just want the ability to control the fans manually more than anything. Thanks for the reply!
- Razer Support
jakethesnake102385Hi there! Was everything covered? Please repair the Razer Synapse 3.0 app by following the steps below and see if it helps:
I will definitely report to them and hopefully it helps. If an update could possibly fix this down the road that would be great. Not a huge deal either way. I honestly just want the ability to control the fans manually more than anything. Thanks for the reply!
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