[Razer Synapse 3] Instant crash, no logs, no errors.

Forum|Forum|6 years ago
March 8, 2019
6 replies
5 views

PecceG2

Hello, since a few days after an update of the Razer Synapse software, it refuses to open. I tried to reinstall, repair, do what it says in the FAQs, and nothing works. I went in search of the logs to C:\\ProgramData\\Razer\\ and only found this: Razer Synapse Service.exe Information 0 ****************************Starting Synapse3 Web Service 3.4.0216.021216**************************** 2019-03-08 10:06:54Z Razer Synapse Service.exe Information 0 Dirty?: True 2019-03-08 10:06:54Z It don't give me much information, with process explorer I can see that the process starts and dies instantly, both the service and the program itself. Where can I get more information about what is happening (¿More logs?)? Or should I debugge the program?

This topic has been closed for replies.

R

Razer.RedPanda
Guardian of the Forest
Forum|Forum|6 years ago
March 10, 2019

Hello there! Can you send me a PM with the build number of Synapse? Let's continue there.

Like

B

BovWOW
Forum|Forum|6 years ago
April 3, 2019

Hi. Have you solved the problem? I'm having the same issue, Synapse 3 failed to start on my machine as well.

Like

R

Razer.RedPanda
Guardian of the Forest
Forum|Forum|6 years ago
April 4, 2019

BovWOW
Hi. Have you solved the problem? I'm having the same issue, Synapse 3 failed to start on my machine as well.

Hello! Please send over the build number of Synapse to me through PM. I'll pick it up from there.

Like

G

Galaxyuwu
Insider Mini
Forum|Forum|6 years ago
April 4, 2019

PecceG2
Hello, since a few days after an update of the Razer Synapse software, it refuses to open. I tried to reinstall, repair, do what it says in the FAQs, and nothing works. I went in search of the logs to C:\\ProgramData\\Razer\\ and only found this: Razer Synapse Service.exe Information 0 ****************************Starting Synapse3 Web Service 3.4.0216.021216**************************** 2019-03-08 10:06:54Z Razer Synapse Service.exe Information 0 Dirty?: True 2019-03-08 10:06:54Z It don't give me much information, with process explorer I can see that the process starts and dies instantly, both the service and the program itself. Where can I get more information about what is happening (¿More logs?)? Or should I debugge the program?

I have been getting this too and have no idea how to fix it. I would love it if someone could help me with this.