Serial number and product number don't match for Basilisk X Hyperspeed | Razer Insider
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Serial number and product number don't match for Basilisk X Hyperspeed

  • January 1, 2021
  • 1 reply
  • 10 views
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Apparently I am not the only person witnessing this issue. I have the Basilisk X Hyperspeed mouse and when trying to register warranty status, it displays the message "Product number does not match the serial number". Interesting how both the Product number and serial number are printed on the mouse yet doesn't match. Please assist.
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • January 2, 2021
    Please send me the serial number of your mouse so I can give you the correct product number. *Thread locked to curb the conversation to PMs.
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