Razer Kaira for Xbox Issues - Lots of Static, background noise and random disconnects. Its unusable. | Razer Insider
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Razer Kaira for Xbox Issues - Lots of Static, background noise and random disconnects. Its unusable.

  • January 2, 2021
  • 1 reply
  • 29 views
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Hi Support. I bought a new Razer Kaira for my daughter and while beautiful and comfortable - it's completely unusable defective. It just doesn't work very well. Whenever we play together, there is a lot of background noise, it disconnects randomly and sometimes I can't hear her at all. I've updated the headphones. I've downloaded the app on my Xbox Series X. Nothing works. I've heard there was an update a few weeks ago, but I don't see it and nothing is fixed. Can you tell me what to do about it?
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • January 4, 2021
    As per Microsoft, there is a bug causing audio and disconnections issues for wireless headsets on Xbox. This is a widespread issue that will be fixed by an Xbox update. With that said, please test the headset on mobile and send me your results along with the serial number so I can help you out. *Thread locked to curb the conversation to PMs.
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