Synapse 3 do not reconize mouse and keyboard. | Razer Insider
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Synapse 3 do not reconize mouse and keyboard.

  • February 13, 2021
  • 4 replies
  • 9 views
M
I have bought the Ornata V2 keyboard and Mamba Elite mouse. Windows installed the mouse and keyboard. In Eurotruck Simulator 2 the chroma function is perfectly working. But Synapse 3 refuses to reconize the mouse and keyboard. What I did to solve the problem: - reinstall Synapse 3 several times. - reinstall mouse and keyboard several times. - Temporarily disable antivirus program When I open Synapse 3 it says: "Please Connect a device". And that is strange. Whatever I do, Synapse refuse to connect to the devices. I need the solution to solve the problem, so that Synapse 3 reconize my Ornata V2 keyboard and Mamba Elite mouse.
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    4 Replies

    Razer.Speedcr0ss
    Marcel-Dutch
    I have bought the Ornata V2 keyboard and Mamba Elite mouse. Windows installed the mouse and keyboard. In Eurotruck Simulator 2 the chroma function is perfectly working. But Synapse 3 refuses to reconize the mouse and keyboard. What I did to solve the problem: - reinstall Synapse 3 several times. - reinstall mouse and keyboard several times. - Temporarily disable antivirus program When I open Synapse 3 it says: "Please Connect a device". And that is strange. Whatever I do, Synapse refuse to connect to the devices. I need the solution to solve the problem, so that Synapse 3 reconize my Ornata V2 keyboard and Mamba Elite mouse.
    Hi there! Thanks for creating this thread. Have you replicated the issue by logging in as a guest user? Please perform the steps here and see if it helps.
    M
    • Marcel-Dutch
    • Author
    • February 14, 2021
    I did indeed as a guest user. The other steps I did several times. After 10 hours of installing, deinstalling and reinstalling my options and with my knowledge of computers, my options are very limited.
    M
    • Marcel-Dutch
    • Author
    • February 14, 2021
    The problem is solved. I reinstalled Windows 10 and Synapse 3 reconized the mouse and keyboard. :smile_:
    Razer.Speedcr0ss
    Marcel-Dutch
    The problem is solved. I reinstalled Windows 10 and Synapse 3 reconized the mouse and keyboard. :smile_:
    Thanks for letting me know. Please keep an eye should the issue persists after you received an update from either Windows or Razer Synapse. I'll be locking this thread now. Don’t hesitate to send me a PM or visit our self-help options should you have other questions or concerns.
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