synapse not saving keybinds (naga X) | Razer Insider
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synapse not saving keybinds (naga X)

  • February 19, 2021
  • 1 reply
  • 99 views
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So I recently upgraded my Naga Trinity to a Naga X (I went through 2 Trinity that had the key switch issue). Before upgrading I noticed that Synapse suddenly stopped allowing me to set keybindings. When I set a binding, I click save. Then go over to another button and click it to bind it and a window would pop open saying "Your changes have not been saved yet. Would you like to save these changes? Note: Clicking DONT SAVE will remove all changes made." I click SAVE and it doesnt save. I figured I was upgrading the mouse to a new one and a different model and the new one wouldnt have this issue. Plugged in my new mouse today, updated synapse, got it registered and I see it in synapse and go to bind a key and SAME ISSUE. I cannot save ANY mappings on ANY keys. Whats interesting is my profile area is blank. When I use the drop down there are 0 profiles. This is fine, I dont mind making new profiles, but it will NOT allow me to make a new profile either. When I click ADD nothing happens, and theres a green swirling circle next to the three dots. Thats it. I need help. :( I wanna play games. :(
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    Razer.Speedcr0ss
    ShimmerVids
    So I recently upgraded my Naga Trinity to a Naga X (I went through 2 Trinity that had the key switch issue). Before upgrading I noticed that Synapse suddenly stopped allowing me to set keybindings. When I set a binding, I click save. Then go over to another button and click it to bind it and a window would pop open saying "Your changes have not been saved yet. Would you like to save these changes? Note: Clicking DONT SAVE will remove all changes made." I click SAVE and it doesnt save. I figured I was upgrading the mouse to a new one and a different model and the new one wouldnt have this issue. Plugged in my new mouse today, updated synapse, got it registered and I see it in synapse and go to bind a key and SAME ISSUE. I cannot save ANY mappings on ANY keys. Whats interesting is my profile area is blank. When I use the drop down there are 0 profiles. This is fine, I dont mind making new profiles, but it will NOT allow me to make a new profile either. When I click ADD nothing happens, and theres a green swirling circle next to the three dots. Thats it. I need help. :slightly_sad: I wanna play games. :slightly_sad:
    Hey there! Thanks for initiating this thread. I've been seeing a few posts from other users that are having an issue with profiles/macros after the updates. Allow me to report this to our Support Team or submit a case through this link. Please send me a PM together with the following: Full name: Email: Mobile/Phone Number: Country: Also, send me the following: a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.) b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver) c. Synapse 3.0 logs. Save the files via Google Drive or to any online drive account, then paste the link here.
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