Razer Kaira Pro sound distortion
I have the new Razer Kaira and Xbox series X. I have noticed that I get sound distortion every few minutes for 30 seconds or so. Then it recovers. The sound almost sound tinny / echo. If I power the headset of and on again the issue is gone but returns after a few minutes again. I notice this in all games.
Not sure if this is a hardware or firmware issue? My best guess is that it is some sort of a connection issues between the xbox and the headset.
I have tried Uncompressed stereo, Dolby Atmos, DTS X and Windows sonic in the xbox audio settings. I have tried all custom setting on the razer for xbox app and default neutral EQ values. Nothing removes the issue so far.
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- Razer Support
- 7592 replies
TheJeanC22Hey there! Were you able to update the headset's firmware? If you haven't, please click this link.
I have the same issue. did you sort it??
TheJeanC22I ended up logging a ticket with Razer support. They recommended that I return the headset as they suspect it to be faulty. I did this but opted to go with a different manufacturer instead with my follow purchase.
I have the same issue. did you sort it??
- Razer Support
- 7592 replies
Conraad.BothaThanks for letting me know. Sorry for the mishap. Razer will ensure to investigate our Razer Kiyo Pro's behavior once the team received the faulty device. Nonetheless, feel free to send me a PM should you need further assistance.
I ended up logging a ticket with Razer support. They recommended that I return the headset as they suspect it to be faulty. I did this but opted to go with a different manufacturer instead with my follow purchase.
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