Razer Cortex/Synapse issues | Razer Insider
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Razer Cortex/Synapse issues

  • March 27, 2021
  • 1 reply
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T
I'm sorry if this is a repost from someone else posting this type of problem, I might have missed it. Does anyone know if Razer Cortex or Synapse is known to cause PCs to restart or crash? I have: Motherboard - ROG STRIX X470-F Gaming RAM - Corsair Vengeance Pro RGB 2 x 8GB CPU - AMD Ryzen 5 3600 6-core GPU - AMD Radeon RX 5700 Full Razer periphirals Can anyone maybe assist as to whether it is this or if it might be somewhere else I need to start looking/ Thank you in advance :D :D
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    D
    Of course, there is a plethora of BS to go through before reaching anything resembling assistance. Bottom line: ALL Razer devices (Tartarus v2, Naga Trinity, Firefly v2, ManO'War) consistently crash — most frequently during competitive gaming. This occurs during intense gameplay, as well as idle and randomly. Of course, there are no support documents that provide any real assistance. I am playing Fortnite and several other games. Crashes occur regardless of media, however, it tends to be more frequent (and vital) when playing Fortnite. All educated forms of assistance are welcome and greatly appreciated. All devices flash off, some reboot immediately, others take their time. All signs point to Synapse crashing. Why? After recovering from the crash, Synapse and Cortex have closed with no errors reported.
    • Yes, I have done multiple DNRs.
    • Yes, I am running the latest updates of games, devices, software, OS (see below).
    • No, nothing has changed on my system.
    • No, there are no other problems I am experiencing.
    • All devices are directly connected to the computer (no hub).
    • Occurs with 'app connect' enabled and disabled.
    NEXT STEPS: If unresolved, I will return all Razer products. Razer Synapse v3.6.331.31613 Device name Omen Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz Installed RAM 32.0 GB (31.9 GB usable) Device ID C6D970C0-8561-49FB-95ED-6E9CF15B260C Product ID 00326-10000-00000-AA699 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 10 Home Version 20H2 Installed on ‎6/‎23/‎2020 OS build 19042.870 Experience Windows Feature Experience Pack 120.2212.551.0
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