Razer Blade 15" (2018) Advanced Not Charging

XarkonZero
My laptop was running low on battery (25%) so I plugged it in yesterday. The power adapter has a green LED light, so I left it for the day. Today, when I booted up my laptop, the battery says "0% available (plugged in)" but it still will not charge. If I unplug the power adapter, the laptop immediately shuts down. I shut the laptop down and let it charge for a couple hours, but it's still sitting at 0%. I tried all the troubleshooting tips found in other threads here, including the Intel ME Driver rollback and whatnot, but nothing has worked. Any idea on how to narrow down the issue and get this resolved?

Hi there! Thanks for initiating this thread. Have you performed the steps from this link?

Razer.Speedcr0ss
Hi there! Thanks for initiating this thread. Have you performed the steps from this link?

Yes, I did. The laptop still won't charge after uninstalling and rebooting. I also tried the EC Updater step, and it said all components are up-to-date.

XarkonZero
Yes, I did. The laptop still won't charge after uninstalling and rebooting. I also tried the EC Updater step, and it said all components are up-to-date.

Thanks for letting me know. Please save your files and revert your laptop's operating system to its factory state by following the steps from this link. I'll wait for your follow-up.

Razer.Speedcr0ss
Thanks for letting me know. Please save your files and revert your laptop's operating system to its factory state by following the steps from this link. I'll wait for your follow-up.

I completely reset my laptop according to those directions. There was no change. It still says "0% available (plugged in)," does not charge, and the LED on my laptop does not light up to indicate charging. Power Brick still has a steady green LED light.

XarkonZero
I completely reset my laptop according to those directions. There was no change. It still says "0% available (plugged in)," does not charge, and the LED on my laptop does not light up to indicate charging. Power Brick still has a steady green LED light.

Thanks for letting me know. Your laptop needs a hardware diagnosis by sending it to our authorized service centers. Allow me to submit a case to our Support Team. Please send me the following: Model: name/style/color: Serial number: (starts with "SN" located underside the laptop) Product No.: Charger Serial No.: S/N: Charger Product No.: Is the charger LED lit? (Yes or No): Edition: (type "winver" in the Windows files search box, e.g. Windows 10 Home) Version: (type "winver" in the Windows files search box, e.g, 2004 or 1909) OS Build: (type "winver" in the Windows files search box) Basic Input Output System (follow the steps on how to access the BIOS main tab.): Embedded Controller (follow the steps on how to access the BIOS main tab.): Model: Serial number: Product number: Full name: Email: Mobile/Phone Number: Country: Street address: City: State/Province: Postal code: Date of Purchase: I'll be locking this thread now. I'll wait for your PM.