SOS: Razer Kraken Kitty Headphones Disconnect On The Regular.
Hello! My name is Eoin. I recently made a post on the MSI reddit. MSI are the company involved in making my motherboard, the MSI B450 TOMAHAWK MAX ATX AM4 Motherboard. As detailed in this post, https://www.reddit.com/r/MSI_Gaming/comments/mgxeyw/b450_tomahawk_max_potential_root_cause_for_my_usb/ .
I have ran into an issue where my Razer Kraken Kitty Headphones disconnect and reconnect regularly to a point that makes it really difficult to do my job, work on college, and socialize!
It may be worth reading this post, but I will summarize the main points here that lead me to the Razer Support Forum!
- I noticed that my USB devices, such as my keyboard , mouse and headphones (Razer Kraken Kitty's) were disconnecting and reconnecting. The RGB in my keyboard and headphones would also turn off.
- These periods of disconnection could last from three seconds up to a minute and could occur every few seconds, or even have hours in-between where my devices would work perfectly. Initially, I found that plugging my pc into a wall socket instead of an extension lead fixed the issue for a few weeks, maybe from mid December until late February. I brushed it off as a mere electricity input vs output energy issue! However, a few weeks ago my issue came back with a vengeance.
- I have checked my devices, my headphones 'Razer Kraken Kitty' were working perfectly on other computers at December. *HOWEVER*, the Razer Kraken Kitty headphones *now* act up on other computers. There also isn't a particular USB port on my own computer that is acting up, no matter where a device is plugged it is victim to this issue.
--In the case of the Razer Kraken Kitty's, this issue persists even if Razer Synapse 3.0 is closed or disabled
If anyone has encountered issues similar to me, I do recommending reading my reddit post linked above also, please let me know if you had a fix - not matter how temporary - or if you could never encounter a fix and have been plagued by this issue also.
Thank you so much for reading! I am new to reddit and support forums, but if I can edit I will add more information to this post as I find some, or if the issue for me evolves even more.
Edit 23/04/2021;
- Interestingly, I do remember my Razer Kraken Kitty's making a really loud "pop" sound that scared me and I believe my issues started around the same time. Reading a comment on my post reminded me of this experience. This loud pop still occurs from time to time, but it might be something to note!
- Also worthy to note, the headphones disconnecting, and my other devices disconnecting, can be triggered by moving the headphone cords by head movement?
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