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Razer Kiyo Pro Firmware

  • June 5, 2021
  • 1 reply
  • 45 views
R
Hi recently purchased a Razor Kiyo Pro. In synapse 3.0, it's telling me that there is a firmware update. I downloaded the file and ran it. The first step tells me to connect my Kiyo, but it's already connected. The button to continue the update does not light up and I can not finish the firmware update. How do I get the firmware update to work? There is a message in the updater directing me: "To proceed with the update, please contact Razer Support." The link asks me to unplug and re-plug in the device and make sure Synapse 3 is close. Neither of those suggestions allowed me to run the firmware update.
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1 Reply

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • June 6, 2021
There is a good chance that what you have is an older firmware version. Do send me a screenshot of the error message along with the serial number of the webcam. Let's go from there. *Thread locked to curb the conversation to PMs.
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