Naga Trinity -Double Clicking | Razer Insider
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Naga Trinity -Double Clicking

B
HI, I've had this mouse since 17 Feb 2019. Just a little over two years. Unfortunately, I only had the limited warranty. My mouse has been getting progressively worse. I am unable to drag windows, when I try, it acts as if I am double-clicking. sometimes it will not register a left click at all. I have tried going into razer synapse and resetting the mouse, I have recalibrated it by holding the various mouse buttons together and I have gone into mouse control settings within windows. When i change the primary button to right-click, it works perfectly, when I switch back it is horrible. It has become close to unusable. Not sure what I should do at this point. I have all the other Razer accessories (keyboard, mouse pad and the Taurus) but the mouse is the only one that does not work properly, I always thought it was going to be a driver's future release that would solve the issue. I would not wait that long to wait for a software fix and I was not expecting it to be a real break issue at a 2-year mark. I have never had a mouse break on me before. Do I have a real solution with Razer or do I have to get a new mouse, I would hate to get a different brand as I said I have all the other peripherals that match the mouse. Thank You
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    3 Replies

    Razer.Speedcr0ss
    bizEMERALDDarkOrange949
    HI, I've had this mouse since 17 Feb 2019. Just a little over two years. Unfortunately, I only had the limited warranty. My mouse has been getting progressively worse. I am unable to drag windows, when I try, it acts as if I am double-clicking. sometimes it will not register a left click at all. I have tried going into razer synapse and resetting the mouse, I have recalibrated it by holding the various mouse buttons together and I have gone into mouse control settings within windows. When i change the primary button to right-click, it works perfectly, when I switch back it is horrible. It has become close to unusable. Not sure what I should do at this point. I have all the other Razer accessories (keyboard, mouse pad and the Taurus) but the mouse is the only one that does not work properly, I always thought it was going to be a driver's future release that would solve the issue. I would not wait that long to wait for a software fix and I was not expecting it to be a real break issue at a 2-year mark. I have never had a mouse break on me before. Do I have a real solution with Razer or do I have to get a new mouse, I would hate to get a different brand as I said I have all the other peripherals that match the mouse. Thank You
    Does the issue happen when Synapse 3.0 is closed or disabled? Have you tried connecting it to a different computer and check if the issue persists? Isolate the problem by following the steps from this link. Let's see if it helps.
    B
    I have tried everything, and the issue still there
    Razer.Speedcr0ss
    bizEMERALDDarkOrange949
    I have tried everything, and the issue still there
    Try resetting the mouse through Razer Synapse 3.0 or use a can of compressed air and blow the dirt or foreign material away affected button. Should the issue persist and the mouse is still within its warranty period, please submit a case to our Support Team or contact your reseller. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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