synapse latest update broke keybindings? | Razer Insider
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synapse latest update broke keybindings?

  • July 18, 2021
  • 2 replies
  • 20 views
M
I have a naga pro trinity and just this morning the 12 button thumb panel refuses to work when i bind the keyboard key '4' onto the button 5 (it was fine yesterday?). Crazy as it sounds, it keeps providing the input as key '3' instead but works fine when i change it to key '5'. This is frustrating as hell and when i exit synapse, it goes back to working fine with key '4' bound to button 5 (on the thumb panel). What gives? Did the latest synapse update introduce a bug or something?
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    2 Replies

    M
    • Minayeon
    • Author
    • July 18, 2021
    Just realised it happens EVERYTIME the mouse goes to sleep and wakes up from inactivity. How can I fix this?
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • July 22, 2021
    Do you mind sending me a short video clip or a screenshot of the issue? That way, I can grasp the situation? For now, perform a clean reinstallation of your Synapse by following this guide. PM me the serial number of your mouse if the issue persists. That way, I can verify its model and look for other possible solutions. As for the mouse waking up, you can follow the steps below to fix this problem.
    • Press Windows Key + X and click on Device Manager
    • Expand the "Mice and other pointing devices" and right-click/tap on your Mouse.
    • Tap Power Management and uncheck "Allow this device to wake the computer.
    • Click OK and restart the computer and check the issue
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