Nommo Pro not syncing with Chroma connect (repost because the other got closed before it got solved)

heres the other threads post: problem is as stated in the title i got my nommo pro but the light effect refuses to sync in with chroma connect with all the other things :/ evything aside the nommo syncs up fine its literally just the nommo that stays on its base glow cicle. things i know/tried: - happened fresh out of box (same for a friend that recently got a nommo) - light work fine with sync studio but not with connect - tried fresh installing all razer software: didnt help - even fresh installed windows: didnt help - tried on multiple pcs with the same outcome on any device. - have been told by multiple others they have the same issue and gave up on support because they werent helping - i also gave up on support after being asked for video footage of it which i dont have a cam/working cam on phone so i cant and apperently seeing it in action on the hardware is the only way they can help? also from someone else: Nope. I noticed they sync up and work just fine with the Chroma Visualizer via Spotify, a Chroma App connection, but just freeze on a color when running Wallpaper Engine, Outriders, or Divinity 2. I'll have to contact support on this as well as my phone has a camera. so i guess it only does this on a lot of things but not all? since i can also confirm: overwatch,opera gx, wallpaper engine, elder scrolls online, trover saves the universe & ffxiv chromatics having the same issue