Razer cortex not counting silver

mrclemmence
I have been playing multiple supported games however my silver is not going up which has meant I have lost out on the squad rewards competition.

Is this the Razer Cortex on PC or the Razer Cortex Mobile app? If this is the Razer Cortex on PC, allow my colleague @Michelle-RazerCortex to takeover. Otherwise, send me a PM or contact our Support Team through this link. I'll be locking this thread now.

mrclemmence
I have been playing multiple supported games however my silver is not going up which has meant I have lost out on the squad rewards competition.

Hey there! Thank you very much for sharing your inquiry here. My name is Michelle from the Razer Cortex PC technical support team, I will be happy to assist you with your concern. In Squad Rewards Campaign, users need to play any supported games during the competition to win gameplay hours. Each prize requires a certain amount of Razer Silver. When your gameplay time reaches the requirement, your squad leader needs to redeem the Silver Prize by exchanging the required amount of gameplay time for each prize. Each prize only comes at a limited quantity, first-come-first-serve basis. For other inquiries regarding the Squad Rewards Campaign, please feel free to visit our FAQ page: https://deals.razer.com/squad-rewards/faq#faq We highly recommend visiting other relevant pages to know clearly about the rules, mechanism, and gameplay time troubleshooting to stand more chances to win a prize. @Razer.Speedcr0ss Thank you for tagging me. Hope you have a wonderful day! Best regards, Michelle