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Razer Book 13 BSOD

  • December 17, 2021
  • 1 reply
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My RB13 came in today (17th December 2021) Turn it on and instantly gave me a bsod. Tried it again, then it gave me 5 " windows encountered an unexpected error, cannot proceed" error. I fixed that with old REGEDIT. After that it al worked fine, with windows installed i could begin. Then downloading my first programs (chrome, discord, visual studio code,...) i got my second bsod, followed by 6 other ones in a course of 4 hours of having my new laptop. -I confirm that I have updated the drivers using Intel Driver Support Assistant. -I also confirm that I have checked the hardware status and everything is working fine. -I also confirm that I have tried to disable hardware acceleration to mitigate the risk to have Blue Screen. However, this still not working and still having blue screen of deaths. since i haven't seen recent (similar) posts i bought it, but the problem is not solved at all. please help me; I've put a few screenshot of the problem reports in here, in case this would help. (it's in Dutch, if needed i'll translate) Thank you!
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    Razer.Speedcr0ss
    Ukaba
    My RB13 came in today (17th December 2021) Turn it on and instantly gave me a bsod. Tried it again, then it gave me 5 " windows encountered an unexpected error, cannot proceed" error. I fixed that with old REGEDIT. After that it al worked fine, with windows installed i could begin. Then downloading my first programs (chrome, discord, visual studio code,...) i got my second bsod, followed by 6 other ones in a course of 4 hours of having my new laptop. -I confirm that I have updated the drivers using Intel Driver Support Assistant. -I also confirm that I have checked the hardware status and everything is working fine. -I also confirm that I have tried to disable hardware acceleration to mitigate the risk to have Blue Screen. However, this still not working and still having blue screen of deaths. since i haven't seen recent (similar) posts i bought it, but the problem is not solved at all. please help me; I've put a few screenshot of the problem reports in here, in case this would help. (it's in Dutch, if needed i'll translate) Thank you!
    I've put a few screenshots of the problem reports in here, in case this would help. (it's in Dutch, if needed I'll translate) Thank you! It's sad to hear about your newly purchased laptop's concern. Have you run the latest Windows and Synapse updates on your computer? If the laptop was purchased from a reseller and you are residing outside the US, please contact them first. Otherwise, send me a PM including the following: a. MSinfo logs. b. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”). c. Synapse 3.0 logs d. A photo of the BIOS main tab. e. Windows event logs. Save the files via Google Drive or any online drive account, then paste the link in your PM. I’ll be locking this thread now to divert our conversation privately.
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