Razer 7.1 Surround Sound Software Disappears After Log In and dont open. | Razer Insider
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Razer 7.1 Surround Sound Software Disappears After Log In and dont open.

  • December 20, 2021
  • 9 replies
  • 42 views
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I installed the 7.1 Surround Sound software as instructed and logged in after installation. However, after I log in, the software just disappears and minimizes to the taskbar. The software is expected to display an interface where I can enable / disable the surround sound option. Any idea why this is happening? If that helps, I have reinstalled the software several times already and rebooted after each installation. I also tried running it as administrator, but the cursor only blinks and does nothing after that. Disabling antivirus and firewall also did not help, I need your help!
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      9 Replies

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      I have the same issue, but mine won't even run. When I click to load the program, I get an icon in the lower right corner of the screen that disappears when I mouse over it.
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        • Badyn4ek228
        • Author
        • December 22, 2021
        It's the same with me, and what should we do about it?
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          Same with me aswell.
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            • Gurakhg
            • January 24, 2022
            Same here, about a year now, not able to use the 7.1 surround sound feature
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            • Gurakhg
            • January 25, 2022
            I finally found the problem
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            • Gurakhg
            • January 25, 2022
            find the user where the UserData duplicated folder is
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            • Gurakhg
            • January 25, 2022
            (C:\\Users\\WrongUsername\\AppData\\Local\\Razer\\RzAppEngine\\User Data) and copy/paste the User Data folder to the same path but in your actual user
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            • Gurakhg
            • January 25, 2022
            (C:\\Users\\rightUserName\\AppData\\Local\\Razer\\RzAppEngine\\User Data).
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            • Gurakhg
            • January 25, 2022
            Finally delete the user data folder from the wrong user, and try tu run the surround sound app, again. I hope it helps you
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