[Surround Sound Activation Code] Razer Support Looping Responses; Need Actual Help | Razer Insider
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[Surround Sound Activation Code] Razer Support Looping Responses; Need Actual Help

  • December 25, 2021
  • 1 reply
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A
I submitted a help ticket regarding the activation code for surround sound 7.1. Basically, the Kraken X headset I got didn't come with a scratch card, so I had to request one from Support. The Support Team told me to register my product and wait for 24-72 hours, so I did. It's been 7 days and Support has told me to register my product two more times despite having it already registered. Every time I provide my proof of registration, they tell me to just wait or assure me that it's already getting worked on. I've gotten nothing but messages telling me to register and to wait 24-72 hours only to receive another request to register my product and wait even longer. I'm worried that this is just going to continue until the new year at this point. I'd be to provide any information that might help.
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    Razer.Speedcr0ss
    axemaniareborn
    I submitted a help ticket regarding the activation code for surround sound 7.1. Basically, the Kraken X headset I got didn't come with a scratch card, so I had to request one from Support. The Support Team told me to register my product and wait for 24-72 hours, so I did. It's been 7 days and Support has told me to register my product two more times despite having it already registered. Every time I provide my proof of registration, they tell me to just wait or assure me that it's already getting worked on. I've gotten nothing but messages telling me to register and to wait 24-72 hours only to receive another request to register my product and wait even longer. I'm worried that this is just going to continue until the new year at this point. I'd be to provide any information that might help.
    Apologies for the inconvenience. I'm not here to invalidate what has transpired while asking assistance from our Support Team. Allow me to assist you to straighten up things and speeding up the activation code request by sending me a PM, including your case number so I can review it. I'll be locking this thread to curb our conversation privately.
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