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Razer Basilisk double click or 'ghost click'

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Hi! I have a problem with my Razer Basilisk. Basically, when I smoothly press the left button (clicking it), it clicks more than 1 time very fast (and I still pressing the left button) (ghost clicking). So I have to press it harder and I don't like it D: And another question: If I've registered the mice in razerzone.com/registration (as it shows inside the guide) since the day I bought it but I don't have the receipt of the purchase, can I still 'use' the warranty or I must have the receipt from the shop?
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5 Replies

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • May 16, 2019
Proof of purchase is a must for any sort of warranty claim. You can refer to this for more info. Anyways, double-clicking is usually a hardware issue but can you put up a short clip showing how you press on the left mouse button to trigger the ghost-clicks?
X
  • XSify
  • Author
  • 2 replies
  • May 17, 2019
Razer.Caziel
Proof of purchase is a must for any sort of warranty claim. You can refer to this for more info. Anyways, double-clicking is usually a hardware issue but can you put up a short clip showing how you press on the left mouse button to trigger the ghost-clicks?
https://gyazo.com/6c57045012ac047c3d9d3fe0ceec33b2 I clarify that, in the GIF, I just hold the click.
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • May 21, 2019
XSify
https://gyazo.com/6c57045012ac047c3d9d3fe0ceec33b2 I clarify that, in the GIF, I just hold the click.
Does this happen with and without Synapse running in the background and have you reached out to the reseller about this?
X
  • XSify
  • Author
  • 2 replies
  • May 22, 2019
Razer.Caziel
Does this happen with and without Synapse running in the background and have you reached out to the reseller about this?
It doesn't matter if Synapse is running or not. I bought the mice in an official store but I lost the receipt. I don't know if I can recover it somehow. (Media Markt store).
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • May 23, 2019
XSify
It doesn't matter if Synapse is running or not. I bought the mice in an official store but I lost the receipt. I don't know if I can recover it somehow. (Media Markt store).
Then this is highly likely a switch issue. Please reach out to Media Markt for a replacement. Let me know should they refuse to help you out.
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