Keyboard and mouse disconnections with Thunderbolt dock | Razer Insider
Skip to main content

Keyboard and mouse disconnections with Thunderbolt dock

O
I purchased the Thunderbolt dock a few weeks ago and am experiencing frequent problems with my Razer peripherals. These problems happens on two different computers (PC and Mac). Blade 15" Base (2020) RZ09-03287E22 running Windows 11: the keyboard freezes frequently, sometimes with a keystroke permanently pressed down. If I have Synapse open, I can see the dock disconnect and reconnect—all of the connected accessories disappear and then reappear after a brief period. 13" M1 MacBook Pro: the problem occurs but very occasionally. I can tell the dock has sometimes rebooted because the lights go off and come back on. This suggests it's not a problem with Synapse but something else. Here's the setup:
  • Thunderbolt 4 Dock
  • Raptor 27
  • Goliath Extended Chroma
  • BlackWidow V3
  • Basilisk X HyperSpeed
  • Base Station Chroma
  • Laptop Stand Chroma V2
I've tried various combinations of connecting everything together, even going so far as using a separate powered USB hub via USB-C. Doesn't matter what combination I use. Before I bought the dock, I had all peripherals except the Raptor connected to a powered USB-C hub and had no problems at all. I've read a few posts that it's possibly an issue between the dock and keyboard. Can anyone shed light on what is causing the problem? I bought this dock assuming it'd work great with Razer's own peripherals!
    kajira
    Lafar
    Remaker
    100 people like this
    • kajira
      kajira
    • Lafar
      Lafar
    • Remaker
      Remaker
    • 0V3R_K1LL
      0V3R_K1LL
    • ASHKANIMOUS
      ASHKANIMOUS
    • Yunox
      Yunox
    • xCryptik
      xCryptik
    • Stanull
      Stanull
    • G
      GRIMLOCKx01
    • J
      jimmyn
    • RacianVD
      RacianVD
    • jrdl30
      jrdl30
    • pancholr
      pancholr
    • PhrostByt
      PhrostByt
    • Surf
      Surf
    • GskullGaming
      GskullGaming
    • Maximusisback
      Maximusisback
    • evilchargerfan
      evilchargerfan
    • E
      ElectroFace
    • kennethyha
      kennethyha
    • Dolpgirl
      Dolpgirl
    • HOANGGIA
      HOANGGIA
    • babideebabidoo
      babideebabidoo
    • McSqueeze
      McSqueeze
    • C
      Commanderxp90
    • jason091287
      jason091287
    • OneTreadLife
      OneTreadLife
    • DRIFT_IT
      DRIFT_IT
    • poppacalypse
      poppacalypse
    • D
      DjAlarm
    • Plumpak
      Plumpak
    • T2Pronto
      T2Pronto
    • shmekermeister
      shmekermeister
    • angelbreathe
      angelbreathe
    • Kenserky
      Kenserky
    • V
      V4D1L4-56
    • W
      Wolf_rgg
    • osnabb
      osnabb
    • SylvanasMage
      SylvanasMage
    • N
      Nilremagl
    • T
      Thorj
    • H
      Hermanator
    • neaty_34
      neaty_34
    • N
      nightlord24
    • Cagnboy33
      Cagnboy33
    • L
      Loxodon13
    • S
      SuperSonicNexus
    • R
      Raptor_Sam
    • T
      Teyona
    • E
      ElDestructoid
    • J
      jakw0lf
    • J
      JoAn1801
    • cero30A
      cero30A
    • T
      TigrisofSouls
    • S
      SukiSuki16
    • Sye_The-Vie
      Sye_The-Vie
    • X
      xARACHN1D
    • 4
      4n7hR4x
    • N
      Norfix
    • M
      MardiGrasvoiceradio626
    • Z
      ZLGNF
    • E
      Externalsoap
    • B
      bitRichMaroonup140
    • J
      JackIsBigBoss
    • K
      Kapden
    • A
      Apexftw
    • Z
      ZickreyPoe
    • R
      roxy8098
    • M
      maxdumb10
    • K
      KeshWayne
    • Z
      Zapflyer428
    • S
      Santax_Pro
    • M
      Mercenary_Wraith
    • N
      NumaHexyOw
    • G
      Ghastlygenesis
    • K
      Knight541
    • D
      dima231
    • P
      PM1447104423707
    • C
      chipmunk4
    • D
      DamsU
    • S
      Satansbiscute
    • T
      TwitchDazzell
    • 3
      328610075
    • W
      Wladling
    • N
      NastyNanna
    • S
      SimosGG
    • S
      sleekbicycleWine915
    • A
      AMBERhitPinkSherbet564
    • M
      MistressNyx
    • M
      Mangler1000
    • V
      visiongreatVegasGold218
    • N
      Ninosca2705
    • Z
      zpgamer03
    • L
      linksleekVividAuburn767
    • I
      iwillplay4hrsaday
    • I
      ImmyChan
    • N
      nekoneko035
    • K
      Kaloyan98
    • F
      FadiTnx
    • A
      Attacker_Dash
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    2 Replies

    I
    I have had this problem too. Razer support informed me that the thunderbolt dock does not work with Windows 11 currently and that a driver update for compatibility will happen in the "future." I had the same problem on my Blade 15 Advanced running Windows 11, but on my old Dell laptop running windows 10 it worked fine. They need to fix the driver asap.
    O
    I contacted Razer as well and they just told me to return it to Amazon and exchange it since it was in a returns period. I've managed to reduce the frequency of the problem after trying several combinations of connecting things together. It still very occasionally has a problem and I need to disconnect power and reconnect it. Based on what I've seen, there's something about the Blackwidow V3 that doesn't work properly with the dock. I have a Huntsman mini I'm going to try using for the next few days and see if the problem occurs with that.
    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings