Razer Synapse doesn't restart after PC sleep | Razer Insider
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Razer Synapse doesn't restart after PC sleep

  • May 29, 2022
  • 1 reply
  • 616 views
H
I am having an issue with Razer Synapse 3 where it does not function when resuming after sleeping the PC. If I right click on the taskbar icon it says Synapse is not running but it is not possible to restart it from the menu options. The only ways I have found to resolve this issue are to open task manager, kill all of the Razer Processes and then restart Synapse manually or to restart the PC with a full shutdown and restart. I have also noticed that the same thing happens if I disconnect my devices from the PC and reconnect them. Again the processes remain in task manager but the icon indicates Synapse is not running and things such as profile switching become non-functional. I have a Razer Naga Pro, a Huntsman V2 Analog and and a Razer Mouse Dock Chroma all attached to the PC and all of the devices remain functional when Synapse has this issue, so it doesn't seem to be an issue with detecting the devices. Other than when sleeping the PC or reconnecting devices Synapse is working perfectly.
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Razer.Zionzedd
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I am having an issue with Razer Synapse 3 where it does not function when resuming after sleeping the PC. If I right click on the taskbar icon it says Synapse is not running but it is not possible to restart it from the menu options. The only ways I have found to resolve this issue are to open task manager, kill all of the Razer Processes and then restart Synapse manually or to restart the PC with a full shutdown and restart. I have also noticed that the same thing happens if I disconnect my devices from the PC and reconnect them. Again the processes remain in task manager but the icon indicates Synapse is not running and things such as profile switching become non-functional. I have a Razer Naga Pro, a Huntsman V2 Analog and and a Razer Mouse Dock Chroma all attached to the PC and all of the devices remain functional when Synapse has this issue, so it doesn't seem to be an issue with detecting the devices. Other than when sleeping the PC or reconnecting devices Synapse is working perfectly.
Try to reinstall the driver of your peripherals and make sure both the Synapse application and Windows OS are updated. Then proceed by performing a clean re-installation of Synapse by following the steps here. If you're experiencing the same issue, let me know through PM so I can forward this to the Software Team for an advanced resolution. *Thread locked to curb conversation to PM.
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