USB-C Not working on one side | Razer Insider
Skip to main content

USB-C Not working on one side

J
Hello,

Seem to see similar issues that other people have had, but the forums are locked so not sure what the fix is. Just bought and received the Razer Blade 14" a week ago today and one of the USB-C ports no longer works all of a sudden. It charges and connects my mouse and keyboard through the dock, but has stopped showing the display when plugged in through USB-C. When I plug in to the other side it all works. Really hoping this is something that can be fixed quickly, as it is disappointing on such an expensive lap top
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    3 Replies

    C
    I have the same issue with my razer blade 14 2022 with 3070ti. I plugged in a PD charger to the left USB C port and it was working fine. I moved my laptop and replugged the same charger and now the port seems dead. Doesn't give or receive a charge and I can't connect any devices to it. I confirmed no current flowing in either direction with a meter.
    Support has told me that they are aware of this issue and it will be fixed via firmware or software update. Ridiculous for a brand new laptop.
    J
    • Jdawg400
    • Author
    • 1 reply
    • May 31, 2022
    CaputMortuumbyteIVORY583
    I have the same issue with my razer blade 14 2022 with 3070ti. I plugged in a PD charger to the left USB C port and it was working fine. I moved my laptop and replugged the same charger and now the port seems dead. Doesn't give or receive a charge and I can't connect any devices to it. I confirmed no current flowing in either direction with a meter.
    Support has told me that they are aware of this issue and it will be fixed via firmware or software update. Ridiculous for a brand new laptop.


    Really is when paying such a premium for a laptop! I tried my dock on my work laptop again to make sure this morning and it works, so clearly is an issue with the port. Really hoping they can fix it soon without having to send it back. Can't imagine spending 2 grand to have to wait weeks to get it back
    Razer.Zionzedd
    @Jdawg400, CaputMortuumbyteIVORY583, Jdawg400. I will raise your concern to the Engineering Team so they can provide the best resolution. I will need to start a case to properly document your inquiries, providing me with the serial number of your laptop through PM will be an excellent start.

    *Thread locked to curb conversation to PM.
    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings