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Razer Nari Ultimate - will not turn on

S
Had my headset less than a year. Came to turn it on tonight... and it will not turn on. I plugged it in to charge it and left it for a while. Unplugged it, It still would not turn on. Plugged it back in, and turned it on whilst charging... this time it turned on. Synapse says it is charging... constantly. In short, the unit will no longer turn on, unless it is connected to a power source. Help please
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    6 Replies

    -Mr.Nobody-
    • -Mr.Nobody-
    • Insider
    • 607 replies
    • June 24, 2022
    Sanguisaevum
    Had my headset less than a year. Came to turn it on tonight... and it will not turn on. I plugged it in to charge it and left it for a while. Unplugged it, It still would not turn on. Plugged it back in, and turned it on whilst charging... this time it turned on. Synapse says it is charging... constantly. In short, the unit will no longer turn on, unless it is connected to a power source. Help please
    follow this step https://www.youtube.com/watch?v=QgN7oVvr24E
    Veteran Fan Boyzzzzzz I guess
    S
    -Mr.Nobody-
    follow this step https://www.youtube.com/watch?v=QgN7oVvr24E
    Hi, thanks for your post, but the video posted has nothing to do with the issue i am experiencing.
    -Mr.Nobody-
    • -Mr.Nobody-
    • Insider
    • 607 replies
    • June 24, 2022
    does it work ? another step, is to reset nari from synapse go to gear icon, choose reset and reset ur nari from there close the synapse and relunch the app another step is to uninstall synapse from device manager go to search box, and type device manager go to audio uninstall nari, unplug ur dongle and reset ur PC DO all this step while is connected
    Veteran Fan Boyzzzzzz I guess
    S
    Hi None of these solutions work. As I said, the issue appears to be with the battery, it does not charge, and the unit will not power on unless is is connected to power.
    -Mr.Nobody-
    • -Mr.Nobody-
    • Insider
    • 607 replies
    • June 24, 2022
    Sanguisaevum
    Hi None of these solutions work. As I said, the issue appears to be with the battery, it does not charge, and the unit will not power on unless is is connected to power.
    I owned Razer Nari as well, and had the same issue not long ago. i was searching how to hard reset Nari and turns out Synapse 3 has it built in. and it does work for me. right know the best thing to Check with Costumer support try DM this Guy @Razer.Zionzedd and @Razer.Speedcr0ss they response fast. i hope they can help with ur issue, and i believe ur Nari is still under warranty.
    Veteran Fan Boyzzzzzz I guess
    Razer.Zionzedd
    @-Mr.Nobody- Thanks for looping me in. @Sanguisaevum This is highly likely a hardware problem. PM me the serial number of your headset and share a copy of your receipt so I can validate its warranty and start a case for a replacement request. *Thread locked to curb conversation to PM.
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