Razer Support not responding to emails | Razer Insider
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Razer Support not responding to emails

  • June 8, 2019
  • 1 reply
  • 10 views
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I have recently had problems with my Deathadder elite specifically both the side buttons stopped working due to a hardware issue. I sorted getting a replacement with support and told me to either ship it or cut the cable. I decided to cut the cable as that would be quickest but now i'm not so sure. I sent them the correct photos with the cable cut like described but it has been 5 days and i have still had no response. I currently have no mouse for my PC so this is really frustrating. I have sent them another email 2 days ago with still no response. Does anyone know why this could be and what i should do?
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    1 Reply

    R
    • Razer.RedPanda
    • Guardian of the Forest
    • June 8, 2019
    Hi there! Let me help you out. Can you send over the case number to me through PM? I'll pick it up from there.
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