Razer Kiyo not working | Razer Insider
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Razer Kiyo not working

  • September 4, 2022
  • 8 replies
  • 2043 views

Hi, as per the title I'm having issues with my Razer Kiyo, which I had bought only a few months ago. Essentially, during a Zoom call, the light suddenly started flickering and it has never been able to capture video ever since. Whenever I unplug and re-plug, it briefly shows up on Razer Synapse, but when I click on it, the app goes blank and freezes. Then when I restart Synapse, the Kiyo module is no longer there. Similarly, in Device Manager, it's detected at first but then goes hidden when I try to use it i.e. by opening the Camera app. I've done a lot of browsing and haven't found much in the way of help, thus I decided to come here. I've tried all of the following, and none have worked: -tried different USB ports -uninstalled and reinstalled synapse, as well as the Kiyo webcam device + its drivers -updated the webcam firmware -checked and changed camera privacy settings -updated Windows -followed this video -added EnableFrameServerMode dword via regedit and setting its value to 0 -validated all files List goes on, essentially I've tried everything I could think of or could find online, and again, nothing has worked so far. Any help would be appreciated.
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8 Replies

  • September 6, 2022
Having same issue. Following thread.

my camera recently started flickering during recording and I don't know why. I'm using mac and recording in quicktime. I never had issues before. I'm trying to find any support to fix this issue but I'm struggling

same issue as well my camera not working and flickering

  • October 4, 2022
Same Issue, rly annoying... i have a video of somone who has the exact same bug please do something... (*Omitted)

Mine is doing the same thing!

Razer.Speedcr0ss
Jennifere_77
Mine is doing the same thing!
Have you tried working to update the firmware and installing all available firmware for your device? Feel free to send me a PM should you need additional assistance.

I have the same issue.

Razer.Speedcr0ss
thinkMetallicSunburst242
I have the same issue.
If the issue persists even after connecting the device to another computer and USB port, please submit a case to our Support Team or send me a PM so I can help you start an investigation. I'll be locking this thread to curb our conversation privately.