Synaps keeps disconnecting keyboard and mouse

plaugexl · 2022-09-14T00:14:47+00:00

ever since i updated my razerblade advance 2018 bios synaps keeps disconnecting keyboard and mouse at odd intervals. the thing is it doesn't do that while in game, only when im outside of a game environment. and it can go days without doing it. i cant find a usb logg in system events so unclear if there's a driver failure but have uninstalled synaps 3 after reading about similar issues and its solved the problem. the issue also sometimes comes along with a usb disconnect sound. but the lights on the mouse dont go of. must be some sort of driver corruption somewhere thing is i like synaps and want to find a way to go back to the way things where. i cant roll back on the bios updates so thats not an option. i have also removed any power management of USB devices from the controllers to rule that out. i have a few things connected so am using a usb hub (unpowered) to connect keybaord and mouse. this has been working for more than 2 years now without any incidents. - razer ornata v2 - deathadder elite -razer usb sound dongle -core x - external usb drive hub i have tested without synaps 3 and everything works fine. no disconnects i have run a clean install of synaps3 and still disconnections occur only now its just the mouse that's doing it. it also reconnects if i give it a moment or two. Razer team do you have any suggestions?

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] January 2026 30,000 Silver Drawing

3 days ago

Home
Community Overview
Razer Support
Razer Support
Synaps keeps disconnecting keyboard and mouse

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™