Razer blade 15 advanced 2019 screen problem
Hello,
I have a problem with my Razer blade advanced 15 2019 and could not find any solution.
It seems that the screen will freeze upon a certain angle when I open the laptop's screen.
The laptop still works despite the screen being freezed (youtube videos or google meet conversations still continues in background). Whenever I touch again the screen, the screen starts working normally again.
I have tried the following :
- turn off the computer then press the start button for 10 secs
- graphic drivers update
- complete reinstallation of the system
But the problem remains, which makes me think of a hardware issue.
Is this a known issue ?
I have a video I can upload to show the problem if necessary.
Thanks for your help.
This topic has been closed for comments
- Razer Support
- 2388 replies
Hi @JADEHoneydewauto385
You can also try the steps here for further isolation. Should the same issue persists, please PM the serial number so I can validate its model and check for other model-specific fixes to help you with the screen problem.
*Thread locked to curb conversation to PM.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.