Laptop keyboard malfunction rendering laptop unuseabe
So I turned my laptop (Razer Blade 15) on yesterday, and it is typing 1234 on repeat ad infinitum as if the buttons are being held down. Because of this I cannot even login to disable the internal keyboard, so the laptop is unusueable. Even loading command prompt has this same issue. I took off the key caps to check there was no grit lodged underneath (one of which snapped the support for in the process!) and there wasn't.
Pretty ticked off honestly. I got the laptop 17 months ago, so it's out of warranty, but if it can't be easily fixed then that's a poor state of affairs for such an expensive piece of kit.
Any suggestions?
This topic has been closed for replies.
- Razer Support
BeefiestCheefiestHi BeefiestCheefiest, I'm sorry to hear about the keyboard issue with your laptop. Please PM me the serial number so I can start a case and forward your concern to the relevant team for a repair request. *Thread locked to curb conversation to PM.
So I turned my laptop (Razer Blade 15) on yesterday, and it is typing 1234 on repeat ad infinitum as if the buttons are being held down. Because of this I cannot even login to disable the internal keyboard, so the laptop is unusueable. Even loading command prompt has this same issue. I took off the key caps to check there was no grit lodged underneath (one of which snapped the support for in the process!) and there wasn't. Pretty ticked off honestly. I got the laptop 17 months ago, so it's out of warranty, but if it can't be easily fixed then that's a poor state of affairs for such an expensive piece of kit. Any suggestions?
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.