2 step verification problem, no access to backup codes, google authenticator or phone number | Razer Insider
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2 step verification problem, no access to backup codes, google authenticator or phone number

  • October 19, 2022
  • 1 reply
  • 23 views
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I am basically locked out and don't see a solution by razer for this problem. I submitted a ticket, but would I get into my account? I am just anxious now. I don't have a registered phone number, so that leaves the google authenticator and the backup codes. I reset my phone and don't have google authenticator codes anymore and no backup codes written down anywhere... not much room there to work with.
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    1 Reply

    Razer.Zionzedd
    WindsorTansmartretro283
    I am basically locked out and don't see a solution by razer for this problem. I submitted a ticket, but would I get into my account? I am just anxious now. I don't have a registered phone number, so that leaves the google authenticator and the backup codes. I reset my phone and don't have google authenticator codes anymore and no backup codes written down anywhere... not much room there to work with.
    Hi WindsorTansmartretro283, PM me your case number so I can raise your concern to the relevant team to help you recover your account. *Thread locked to curb conversation to PM.
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