Wolverine ultimate not recognized MWII on Xbox

Dustin3D
Anyone having problems using their controller on MWII on Xbox series X? It keeps giving me an error message saying to connect a controller.

The Razer Wolverine Ultimate is compatible with Xbox One, Xbox On S, and Xbox One X. Did you try connecting it to another USB port or gaming console?

It seems to be game specific problem. COD Warzone it works fine but if I switch to MW2 it immediately asks me to connect a controller and won’t let me continue. If I start with a normal controller then switch to the razr during gameplay or in lobby it will cut out and not recognize the razr controller.

Dustin3D
It seems to be game specific problem. COD Warzone it works fine but if I switch to MW2 it immediately asks me to connect a controller and won’t let me continue. If I start with a normal controller then switch to the razr during gameplay or in lobby it will cut out and not recognize the razr controller.

That's odd. Please help me share this to our Support Team by sending me the controller's serial number and a short clip showing the issue. Save the files via Google Drive or any online drive account, then paste the shareable link in your PM. I’ll be locking this thread now to divert our conversation privately. Thanks for your cooperation.