Razer synapse broke Naga pro connection | Razer Insider
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Razer synapse broke Naga pro connection

  • November 12, 2022
  • 3 replies
  • 48 views
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Immediately after the latest synapse update my naga pro connection stopped working, with micro disconnections every second. Synapse also doesn't recognise my naga pro after I stop moving the mouse for a couple of seconds. Screen capture of the issue: https://drive.google.com/file/d/1ZprWgNNORt2pqbEcVgloysX6E4WMNlB3/view?usp=share_link When connecting the naga pro directly by usb cable it completely stops working. I am also unable to connect via bluetooth. All other razer devices (for now) seem to work fine.
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3 Replies

mjcouchman
  • mjcouchman
  • Insider Mini
  • November 13, 2022
Have a look at this thread : /razer-naga-pro-connections-issues.89933/ - @KidDaGoat found a solution at the bottom of the post, and your issue may be similar.
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Unfortunately the solution didn't work for me. I suspect it should have as the issue sounds almost identical, but there were a number of drivers I wasn't able to uninstall. Short of a complete format of my C:drive I'm not sure what else I can do. Seems like my mouse is permanently bricked, unless there's a physical reset button on the mouse...
Razer.Zionzedd
Hi Einmal.Crecelle, Please PM me the serial number of your mouse so I can validate its model and check for other model-specific steps to help you address the issue. Thanks! *Thread locked to curb conversation to PM.
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