Razer Synapse wont run, cant use my Naga | Razer Insider
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Razer Synapse wont run, cant use my Naga

  • December 14, 2022
  • 2 replies
  • 39 views

did everything : clean rerinstall, sfc/Scannow, framework reinstall, checking firewall and so and...
win 11 enteprise 22H2
app is launched but synapse wont run

Source: Application Error
Date: 11/10/2022 8:13:51 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: SYSTEM
Computer: MYCOMPUTER
Description:
Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x633dca52
Faulting module name: KERNELBASE.dll, version: 10.0.22621.819, time stamp: 0x1355b9cf
Exception code: 0xe0434352
Fault offset: 0x00147402
Faulting process id: 0x0x1F0BC
Faulting application start time: 0x0x1D8F509DAB9945F
Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe
Faulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll
Report Id: 58fd8d56-091a-480a-8c45-d231a5ddbc98

cant install old verions...

this and the damn freeze when profile switching

bye Razer, welcome Corsair
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2 Replies

Razer.Speedcr0ss
KushZer
did everything : clean rerinstall, sfc/Scannow, framework reinstall, checking firewall and so and...
win 11 enteprise 22H2
app is launched but synapse wont run

Source: Application Error
Date: 11/10/2022 8:13:51 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: SYSTEM
Computer: MYCOMPUTER
Description:
Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x633dca52
Faulting module name: KERNELBASE.dll, version: 10.0.22621.819, time stamp: 0x1355b9cf
Exception code: 0xe0434352
Fault offset: 0x00147402
Faulting process id: 0x0x1F0BC
Faulting application start time: 0x0x1D8F509DAB9945F
Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe
Faulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll
Report Id: 58fd8d56-091a-480a-8c45-d231a5ddbc98

cant install old verions...

this and the damn freeze when profile switching

bye Razer, welcome Corsair


What's the Razer Naga model you are trying to use with Synapse? Is that a Razer Synapse 2 or 3.0 compatible? Can you send me your Razer Synapse logs so I can forward them to our devs and initiate an investigation? Save the files to any online drive account, then paste the shareable link in your message. Also, if you have RIOT Vanguard installed on your computer, you may try updating it to its latest version or uninstall it and see if it helps. Otherwise, send the logs via PM, including a video showing the issue and the Razer Naga's serial number. Thanks for your cooperation.

  • Author
  • 4 replies
  • December 16, 2022
its the raer naga trrinity, razer synapse 3 compatible
no RIOT Vanguard installed,
it works again since yesterday but in case of...
so here is the logs but not sure it will help : https://easyupload.io/gmv1hq
and the issue :

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